I have gone thru the same thing as all of you, I have been working 2weeks straight on this I have 9 boards and all where working fine until they told me they needed to be upgrade to the newest version. I have installed reinstalled unistalled on at least 7 different machines and still the same problem, I am able to approve 1 or 2 boards but not able to vnc into them and see what is actually being displayed, I have been on the phone with support for several hours and have gotten no where, I am all the way up to tier 3 for support, with them telling me to uninstall and start again, for probably the 10th time, Telling me to try a laptop, didn't work ect. I had 1 tech tell me he honestly did not know what was wrong, I had a person come on site and still nothing. All I keep getting is the run around do this and do that and I am still not able to use the software. any suggestion or help would greatly be appreciated. And to boot they just bought 2 more boards, thinking maybe should send them back.