Issue to approval mointors on magic info server (Failed to approve device )

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Offline assem222

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Hello everyone,

I facing an issue when connect the screen to magic info server couldn't accept to added to server and got error message (Failed to approve device )

I'm using magic info server 41018 version .

please need to help me to resolve this issue .

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Offline leeb

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Have you installed the license for the device?  I had the same issue trying to approve Lite devices which was resolved after I had installed the free Lite license.

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Offline Pepijn

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Dear Assem222,

Perhaps it is a good idea to start fresh with the latest software:
PostgreSQl 9.6 (not the latest, but recommended by Samsung)
MagicINFO 7100.2

Then activate the free license and choose the Lite option in the interface.

Kind regards Pepijn.