MagicInfo Unknow Error

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Offline Rico

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MagicInfo Unknow Error
« on: September 29, 2019, 07:33:34 AM »
Dear All,

I updated our magicinfo v3 to a higher version 6. and now i'm facing the problem in the server. i can't restart all the device connected remotely. deploying content uploading etc are all working fine, except for the restart option in quick control.

Anyone's advise is very much appreciated.

Thanks,

Rico

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MagicInfo Unknow Error
« on: September 29, 2019, 07:33:34 AM »

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Offline Pepijn

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Re: MagicInfo Unknow Error
« Reply #1 on: October 18, 2019, 02:22:35 PM »
Dear Rico,

That wash a risky update, for my knowledge you needed to upgrade first to a version of 4.

Perhaps you can check your remote server under settings>External server managemt>remote control server

Maybe a stupid question have you tried restarting the server/ service after the update?

Kind regards,
Pepijn.

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Offline Rico

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Re: MagicInfo Unknow Error
« Reply #2 on: October 19, 2019, 06:53:17 AM »
Dear Pepijn,

thank you for replying.

Yes i updated in version 4 and proceed to version 6. Yes i tried restarting the server many times, i even tried to delete some device and add it again.
Perhaps you can check your remote server under settings>External server managemt>remote control server --- Yes I did also.

Rico

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Offline Pepijn

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Re: MagicInfo Unknow Error
« Reply #3 on: October 28, 2019, 01:22:41 PM »
Dear Rico,

Clear!

Did you have a look in the log files? Perhaps you will get a better understanding of where the problem can be in.

Can you see a line in types off devices/ player versions that don't work or is this random?

Kind regards,
Pepijn.

DIGITAL SIGNAGE SUPPORT FORUM

Re: MagicInfo Unknow Error
« Reply #3 on: October 28, 2019, 01:22:41 PM »

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Offline solak

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Re: MagicInfo Unknow Error
« Reply #4 on: November 07, 2019, 08:30:49 AM »
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