Recent Posts

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MagicInfo Express / Connecting to a standalone monitor with MagicInfo Express 2
« Last post by Carletto on October 18, 2018, 02:03:40 PM »
Hi there,
I'm trying to connect to a 65'' Samsung monitor https://displaysolutions.samsung.com/digital-signage/detail/1146/QM65H installed in a shop from my house.
At the moment, I've successfully do it by adding a DMZ option to the reserved ip of the monitor, from the modem-router device setting.

My question is: Can I setup a port forwarding for the necessary ports to this ip instead of exposing the ip to the internet with the DMZ?

Thanks
2
MagicInfo Express / Magicinfo Express Content Creator
« Last post by Ramona Alvarez de Lara on October 17, 2018, 05:02:32 PM »
I need help! someone can tell me how I get to my Windows Magicinfo Express Content Creator?
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MagicInfo Express / PDF in Magicinfo express 2 ?
« Last post by MOstorehus on October 16, 2018, 07:03:28 PM »
Hi

I have Magicinfo express 2 and several screens, When I have a PDF document in two or more pages, it changing very fas between the pages, does anyone know how I can change that change speed between the PDF pages ?

Best Regards
Michael
4
MagicInfo Pro / License lost reinstalling magicinfo server
« Last post by paulvin on October 06, 2018, 02:31:32 PM »
Hello,

We recently purchased a Magicinfo Premium License and successfully activated it on the Magicinfo Server. Unfortunately the MagicInfo Web Author is giving me an error 500 upon clicking "Create Content" so i had to uninstall and reinstall Maginfo Server. Upon reinstalling the Server everything was reset and i had to create schedules and playlists again and the worst part is I cannot see the premium license activated anymore.

Is it possible to get back the license again?
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MagicInfo Express / MagicInfo Express Content Creator not playing on RMD48
« Last post by LornaGS on October 01, 2018, 04:40:47 PM »
Help!  I've never been broken by tech before  :'(

Boss has installed this lovely shiny digital signage TV and do you think I can get it working?  MagicInfo Express Content Creator is currently installed and I can create templates and schedules without obvious problems.  I first sent it all to a USB and plugged it in - nothing.  I tried going through the menu options and nothing would display.  I tried connecting via the WiFi Hotspot option and now, when I click send, it says 100% sent, and the TV then responds by saying it's loading but only display the Magicinfo logo motion graphics.  I've downloaded the MagicInfo Express2 to try and again, doesn't respond to anything from the USB, I'll try and send this via WiFi and see if that works but....anything obvious I'm doing wrong?

Thank you in advance.  I am desperate....
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MagicInfo Express / What are the file limitations for presentations?
« Last post by jbruyet on September 28, 2018, 06:03:27 PM »
Hey all, we're using MagicInfo Express 2 v3.0 1001.8 to create and push out our presentations but we're having problems. If a presentation is created in Office 2010 it works most of the time but if it's created in Office 2013 it never works. Our current process is to create a Power Point presentation in Office 2013 (we've gotten rid of Office 2010, for now...), save it as a "PowerPoint 97-2003 Presentation (*.ppt)" and then do a Save As to a Windows Media Video. This has worked in the past but even now it's not always successful. We either get an error saying "Error occurred while saving" or we get the presentation finished but once it's pushed out the displays are blank. I can hit tools on the display controller and choose the presentation, when I hit Enter it even looks like it's going to run but the screen remains blank.

I haven't seen much helpful information in the manual. Are there file limitations in types? For example, does it prefer .png over .jpg? Does it prefer .avi over .wmv? How are the rest of you creating your presentations? Any help here would be greatly appreciated.

Thanks,

Joe B
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MagicInfo Express / Playlist not playing
« Last post by kyleheney on September 17, 2018, 06:26:41 PM »
I'm pretty new to MagicInfo Express, but I just created a playlist that consists of two templates. I can add the playlist to my schedule and set each template to 5 seconds. When I then send this to my device, the first template is displayed and it just stays static (the playlist timing isn't respected). When I press and hold my display, then select Tools/Playlist, I can see both templates and choose between the two.

How do I make my device (a Samsung DB10E-TPOE) play the playlist?! Thank you
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MagicInfo-I Premium / Re: Max. Device Connections Exceeded Error
« Last post by Pepijn on September 17, 2018, 02:56:06 PM »
Dear Kystol,

Do you have a license that supports three devices?
Good idea to check that.

Kind regards Pepijn.
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MagicInfo-I Premium / Re: Cannot delete administrator
« Last post by Pepijn on September 17, 2018, 02:44:26 PM »
Dear NLTech,

As I read it from the online manual you cannot delete an administrator.
http://displaysolutions.samsung.com/docs/pages/viewpage.action?pageId=2065937

Perhaps you can change the information within this administrator to make it useful again.

Kind regards Pepijn.
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MagicInfo-I Premium / Re: Problem with Playlist on MagicInfo
« Last post by Pepijn on September 17, 2018, 02:40:19 PM »
Dear cberto,

Please have a look at the following link perhaps this will help you in setting up your users.
http://displaysolutions.samsung.com/docs/pages/viewpage.action?pageId=2064875

Let me know if this has helped you.

Kind regards Pepijn.
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