MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo Lite => Topic started by: alangeering on June 28, 2016, 07:44:18 PM

Title: "Error Code : 4345" when requesting free license
Post by: alangeering on June 28, 2016, 07:44:18 PM
I had MagicInfo Lite installed fine and working for testing on my laptop but now I'm setting up a another machine I cannot get beyond requesting a license.

I'm logged in as admin and click the free license button and fill out the required information. When I hit the "NEXT" button I get the following message "please contact the SLM license. Error Code : 4345".

I've searched the forum and can't find anyone who's posted a solution. Are the license servers for version 3.1 still turned on at Samsung?

(My version - MagicInfo Server V3.1 Build NA-MIILS-3103.1)

Does anyone have any ideas?
Thanks,
Alan
Title: Re: "Error Code : 4345" when requesting free license
Post by: silprivas on October 06, 2016, 12:14:50 PM
Hello,

I have the same problem when i want to register a premium-i or lite license. My server has access to internet.
My  version Magicinfo server 3.1 Build NA-MIIPS-3106.0)

I tried to register on this website (https://v3.samsunggsbn.com) to do the offline registration but i didn't get any information for my new account.

Does someone get the same problem ?

Regards,
Etienne
Title: Re: "Error Code : 4345" when requesting free license
Post by: silprivas on October 12, 2016, 02:32:28 PM
Problem solved by contacting Samsung business support
Title: Re: "Error Code : 4345" when requesting free license
Post by: Lsharp on December 23, 2016, 08:03:54 AM
4345:
Requesting activation error in Get Activation Key Request

Could mean you already used up your trial period, or the server version is no longer supported