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MagicInfo / Re: Two Application Magicinfo Server
« Last post by zonehck on September 04, 2023, 01:30:54 PM »
Hi Pepjin,
RM server already configure even I have added both servers, I’m wondering anything need to be done on in both server to sync up ?
MagicInfo / Re: Two Application Magicinfo Server
« Last post by Pepijn on September 04, 2023, 09:16:54 AM »

Clear thank you for the additional info.
Perhaps you can check the RM address in the interface of Magcinfo under Setting>External Server Management>Remote control server

Next to that perhaps you can double-check your file and see if you need to make any adjustments.

Kind regards, Pepijn.
MagicInfo / Re: Two Application Magicinfo Server
« Last post by zonehck on September 01, 2023, 08:37:27 PM »
Hi pepijn,

Thanks for your reply, no currently I don’t have redis .
I have 2 MI app windows
Shared drive
L4 Load Balancer

Load balancer working fine also I can access both MI server individualy and LB & file upload , shedule , user , device everything I can see from both server but when I tried take device remote from server B for eg I’m not able take remote or can’t push any shedule. But I can do from server A
I believe TV is connected to server through LB . Any changes I need to do in config ? Or point LB ip in config ? Please let me know

MagicInfo / Re: Two Application Magicinfo Server
« Last post by Pepijn on September 01, 2023, 12:08:49 PM »
Dear zonehck,

As I understand correctly when using a load balancer you need the following in place.
2 MI installations
1 DB installation
1 Reddis/Memchache
1 Samba for storage

Have you also checked the file from MI? Here you can also find reddis info.
Hope this helps you.

Kind regards, pepijn.
MagicInfo / Two Application Magicinfo Server
« Last post by zonehck on August 30, 2023, 08:04:21 AM »
Hi Team
i need a help . im configuring 2 magicinfo application server and i have one DB, with load balancer application working if i use load balancer ip . but when i try to take device remote im getting error "The device is not connected to the server." anything im missing ?
MagicInfo / Re: Schedule Publishing Problem - Hourly schedule hangs at 6 items
« Last post by Pepijn on August 29, 2023, 03:23:25 PM »
Dear shamazo,

Can you please explain a bit more why you wish to start this playlist on each hour?

Perhaps you can trim down your content files, as for movie files I have good experience with Handbrake to trim down the size.
Next to that what kind of screen model and firmware version are you using?

Kind regards, Pepijn.
MagicInfo / Schedule Publishing Problem - Hourly schedule hangs at 6 items
« Last post by shmazo on August 24, 2023, 08:51:04 PM »
I am trying to create a schedule where a playlist plays on the hour every hour all day.

I have tried with two different playlists with the same results.

I can schedule 5 hourly instances no problem, but the 6th instance causes the publish to hang. Sometimes a partial publish, sometimes it hangs at 0%.

The playlists I am using are around 500MB - but again I am not trying to publish several DIFFERENT playlists - just the same one starting every hour on the hour.

I have uploaded all new "clean" assets (mp4 video files) with identical results so do not think this is any type of data corruption.

The system will happily play either of these playlists in a "Never Expire/24-7" loop. It will also happily play 5 hourly instances. Just will not allow me to publish an schedule with 6 or more instances of this playlist.

Any ideas?

MagicInfo Lite / Re: I do not see the unapproved list in server
« Last post by Pepijn on August 16, 2023, 01:11:46 PM »
Dear fac magic,

When you are sure you are using the server administrator role and not the administrator role within an organization. you can try to add an extra rule in the database. We have noticed before when a installation has been updated multiple times it misses a user's role.
Tabel: mi_user_map_ability_role
Add ability_id = 99 to role_id = 1

Kind regards, Pepijn.
MagicInfo / Re: S10 Player screens not showing in unapproved devices
« Last post by Pepijn on August 16, 2023, 01:08:02 PM »
Dear vmichenka,

We have noticed some issues with these new models.
My advice would be first to update the firmware to the latest version, I believe it is currently on 1100.3.

When you still have issue, the IPV6 connection can also be an issue, please then try to force the screen to connect over the IPV4 connection.

Kind regards, Pepijn.
MagicInfo / Database upgrade error
« Last post by michael.kristaly on August 15, 2023, 02:57:45 PM »
hey all, first time trying to upgrade magicinfo to V9

could not upgrade the db inthe magicinfo seerver installer (db and was are on same box)

when trying to upgrade via http://localhost:8080 as prompted im getting this error

Migration V211000.0__Update.sql failed
SQL State  : 42601
Error Code : 0
Message    : ERROR: syntax error at or near "ON"
  Position: 122
Location   : C:\MagicInfo Premium\flyway\sql_postgres\V211000.0__Update.sql (C:\MagicInfo Premium\flyway\sql_postgres\V211000.0__Update.sql)
Line       : 68

anyone got any idea how or why it is happening, and how to resolve it
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