MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM
Digital Information Displays (Digital Signage) => MagicInfo-I => Topic started by: moheed30 on May 05, 2016, 11:49:03 AM
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Hi,
I have set up everything correctly interms of login into magicinfo-i server. The issue is when I want to connect my signage TV. In the user manual when finding a device, I set the IP range, the device shows. I tick my device and click next. a dialog box pops up and says 'the device connection request has been completed. please wait a moment.' with an ok box. after I click ok, the device isn't being displayed in the unapproved section. any suggestions?
Mo
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On the server:
Settings > License Information
Which license types do you have activated? There should be a column with product name and there should be Lite, Premium-S or Premium-I.
On the InfoScreen:
Menu > Network > Server Network Settings
What is MagicInfo-Mode set to? I think the options here are Premium or Lite.
If the server only has a Lite license installed and the screen has the MagicInfo-Mode set to Premium, that would explain the problem that you are seeing. The solution is to either change the MagicInfo-Mode on the screen or to activate the correct type of free license on the server.
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I have a Magicinfo player I ( SBB-B64DV4/UE) and unable to connect with the server ? on the server it shows me unapproved on the notification but when I go to unapproved list there is no device
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Dear abiytem,
Are you log in as server admin?
Only server admin can approve devices.
Kind regards,
Pepijn.