Hi everyone,

I'm experiencing an issue within our MagicInfo9 setup where the thumbnails for our video content are not displaying correctly. Instead of a preview image, I'm seeing either a blank space, a generic icon, or sometimes a broken image icon.

Downloaded few videos from youtube and uploaded in magicinfo server to play, but video is playing without audio on the screen.

Player S6
MagicInfo_SPlayer_Tizen_4.0
Firmware Version   
T-KTM2ELAKUC-2450.0
T-KTM2ELAKUS-1054
T-NVT18SWWS-1012

Hi All, I'm having a weird issue, seem that its not faced anywhere else from my search.

We used to be able to upload and see pptx items in the content list. Only recently early 2025, all pptx are not showing.
I suspect there was a cleanup done on the Windows Server side that affected the MagicInfo.
Thing is after scouring through Server from Windows Server side, I am able to see from the content folder (C:\MagicInfo Premium\runtime\upload\contents_home) pptx all is there,
some shows pptx.sfi tho, not sure what it means.

Only MagicInfo Server from browser side are unable to view or see them
Vendor/Supplier have closed down, no where else to look for help. hehh.

Any new PPTX upload will be successful but not show in the Content List after.
Do let me know where else can I check.

Instincts tell me to re-install but,i need to know the impact and also how quick it is.

What I've done:
Install pptx viewer 2007 and set it as default app, doesnt work.

I got 50+ Display
using MagicInfo Server 6

MAGICINFO Path = C:\MagicInfo Premium\
Lite Version : MagicInfo Server V6.0 Build NA-MIILS-6002.0
Premium Version : MagicInfo Server V6.0 Build NA-MIIPS-6002.0
MagicInfoPremium service is running.
UltraVNC Repeater service is running.

On the same network, can you attach a device and navigate to the site using a local browser?...  Assuming that works, likely you need proxy authentication to allow HTTP traffic to your signage panel. Check out the panel's proxy settings...  I'll often add my own credentials just to test sites like this. Long term, you'd likely want to have an account created that allows HTTP traffic through your firewall for your fleet of devices.

As an alternative to deploying anything, test the web app using the browser source instead. The browser source uses the same web engine as the MagicInfo-Lite/S source. It makes local testing faster instead of taking a deployment path. Hope this helps!

I have Premium license of MagicINFO and using for Samsung QM55R, working fine.
And simultaneously, as we were using few more screens (QM32R-B) with MagicINFO Express 2 to just display the content.

Now I have activated LITE license in MagicINFO Server for 25 device, and want to move all screens of Express 2 to MagicINFO Server.
But unfortunately I am not getting these screens in UNAPPROVED DEVICE.

NOTE:
• Logged as SERVER ADMINISTRATOR
• Device IP is under same range, Server address is same.
• Mode of device is 'LITE',
• IP is pinging but device not appearing in MagicINFO Server.

Version: MagicINFO 9 Server 21.1040.2