getting error: max device connections exceeded

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Offline TroyPL

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getting error: max device connections exceeded
« on: January 16, 2024, 08:58:19 PM »
We just purchased a Samsung QB50B signage monitor. When I try to approve it to be added to our magicinfo lite server I keep getting the error message: Max. device connections exceeded."  Our server shows that we are only using 3 of the 25 free licenses so this would make the 4th one we added on. The version of magic info lite is 7100.  Anybody knows what would be causing this issue? Thanks.

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Offline nvergara

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Re: getting error: max device connections exceeded
« Reply #1 on: January 24, 2024, 03:46:54 PM »
hi, if you are using your free lite licenses then the screen you want to approve must be lite, so i suggest you check on your screen that you have chosen the "lite" type in the config and not the premium S type, i hope this can help you.