MagicInfo 8 Freeze - CPU 100%

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Offline nvergara

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MagicInfo 8 Freeze - CPU 100%
« on: January 24, 2024, 01:10:57 PM »
HI, i have a MagicInfo v8 20.1030.0 in a Windows Server 2016 with a processor AMD EPYC 7571, 2200 Mhz, 2 Cores, 4 Logical Processors, 16 GB RAM in Amazon EC2, the processor is a t3a.xlarge

PostgreSQL 9.3, I have 360 screens

The problem is that the CPU is always at 100%, that makes my MagicInfo Web to be very slow so i can´t even upload a single image and also can´t navigate in the MagicInfo web.

When i see the task manager, MagicInfo uses between 60% and 70% and the rest are a lot of instances of PostgreSQL and with that it goes to 100%.

I used to have the same problem in a Windows 2012 Server and i thought that a new installation in a newest server would solved the problem but no.

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Offline Pepijn

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Re: MagicInfo 8 Freeze - CPU 100%
« Reply #1 on: June 25, 2024, 02:13:47 PM »
Hi Nvergara,

If you have a look at the default specs from Samsung.
https://docs.samsungvx.com/docs/pages/viewpage.action?pageId=60034271
Your processor is a bit low I think, but the default specs are based on a system with approx 500 screen connections.

It is also possible to separate the two systems Magicinfo and database, you can connect Magicinfo to the right database in the config.properties file.

Kind regards, Pepijn.