MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM
Digital Information Displays (Digital Signage) => MagicInfo-I Premium => Topic started by: LTSUPPORT on October 03, 2021, 08:48:59 AM
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Hello Team,
The model QB43R shows firmware upgrade failed. downloading failed. Need suggestions on this issue.
Steps performed :
reboot
internet connected
ftp : active
reset completed
Regards,
Rahul
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Rahul,
Are you sure you have the BEM version and not the USB version?
Also, I see that version 2181.0 did work, are you trying to downgrade the firmware?
This is not possible via the MagicINFO.
Kind regards,
Pepijn.
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Hello Pepjin,
I have the BEM version and after few restarts it downloaded the content, but the network channel and schedule publish is still an issue. Please suggest.
Regards,
Rahul
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Rahul,
Please confirm if the firmware succeeded?
Perhaps after a firmware update, it can bring success to do a factory reset, delete the screen from the server and start fresh. I have done this before and has helped me sometimes.
You can check the functionality by just sending a simple image to the screen, when it shows the image on the screen it is functional working.
Kind regards, pepijn.