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MagicInfo-I / Re: Can't Remote Control TV from Magicinfo Server

« Last post by ontech on August 09, 2024, 11:15:02 AM »

hello
the remote control are only for player S with unified licence 2
the lite licence is not supported
have a good day

MagicInfo-I / Re: Can't Remote Control TV from Magicinfo Server

« Last post by atpordan on August 07, 2024, 09:24:34 AM »

Did you find any solution?

At my organization I was testing the fw upgrade and now I have the exact same issue after upgrading the firmware of a QM43R Test device from "T-KTM2ELAKUC-2160.6 - T-KTM2ELAKUS-1045" to "T-KTM2ELAKUC-2440.1 - T-KTM2ELAKUS-1054 - T-NVT18SWWS-1010" $:-\$

:'(

I am still able to manage it (publish content/schedule, etc...) and Screen Capture also works fine, but no remote control at all.

In rm_wsrm.log I have the very same error at RMServer connection attempt:
^{[2024-08-07 10:11:21] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:21] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-07 10:11:21] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] - [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:21] ERROR [com.samsung.magicinfo.rc.common.ServerToken.startToken(ServerToken.java:59)] - [RMSERVER] input token! deviceId : 98-06-3c-57-8a-35 token : JDVhMjllNDA1MzM4NTBkZTIkdA==
[2024-08-07 10:11:21] ERROR [com.samsung.magicinfo.rc.common.ServerAuthority.startAuthority(ServerAuthority.java:58)] - [RMSERVER] input diviceId : 98-06-3c-57-8a-35 authority : DeviceWriteDeviceControlDeviceRead
[2024-08-07 10:11:21] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:21] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.ready
[2024-08-07 10:11:21] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] - [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:33] WARN [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$1.handleAlarm(OpenApiPlugin.java:135)] - job schedule (Wed Aug 07 10:11:33 CEST 2024)
[2024-08-07 10:11:36] WARN [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$2.handleAlarm(OpenApiPlugin.java:156)] - job schedule server time check from web (Wed Aug 07 10:11:36 CEST 2024)
[2024-08-07 10:11:58] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:58] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-07 10:11:58] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] - [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:58] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:58] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.stop
[2024-08-07 10:11:58] INFO [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] - [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:58] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:152)] - [RMService] stop error! 98-06-3c-57-8a-35 e: Already disconnection.
[2024-08-07 10:11:58] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:154)] - DestroyQueue : 98-06-3c-57-8a-35}

MagicInfo VideoWall / How to create two sets of all devices to choose different groupping?

« Last post by DVTK on July 15, 2024, 03:25:37 PM »

We have different uses of our devices during different events.
Sometimes we need to have the devices grouped differently to show our content on the right screen.
ex. 1-5 devices in Group A and 6-10 devices in Group B on Event 1 but 1,3,5,7,9 devices in Group X and devices 2,4,6,8,10 in Group Y on Event 2.
How can I achieve this easily if I don't want to move devices to a different group each time?

MagicInfo VideoWall / Re: video wall video not in sync

« Last post by ontech on July 08, 2024, 02:30:13 PM »

or use sync playlist with 3 videos part

MagicInfo VideoWall / Re: Help needed with videowall file formats

« Last post by ontech on July 08, 2024, 02:14:42 PM »

Hello

for videowall 720p 60p / wmv

MagicInfo-I Premium / Re: Windows Install Cant find postgres db

« Last post by ontech on July 08, 2024, 10:41:24 AM »

Quote from: frfmanager on July 13, 2023, 03:24:45 AM

All I want to do is copy files from my PC to Samsung displays over the network, but it seems like I need to use MagicInfo to do this....? I installed PostgreSQL 12.12 and Magicinfo v9 on my laptop. MagicInfo v9 installs fails and it says it cant find the Postgres db. I verified the db is installed and running. I cant find any help for this error anywhere. Wondering if someone can help.

We current just have static displays but it would be cool if I could get something more dynamic running. Thanks

did you change the port? it must be 5432 for magicinfo

MagicInfo / Re: Database upgrade error

« Last post by Pepijn on June 25, 2024, 03:15:19 PM »

Hi Michael and WP_User,

Indeed for Magicinfo V9 you at least need PostgreSQL V9.6 or V12.

You can create a backup from your current DB, and remove the current PostgreSQL installation. Then install V9.6 or V12 and import the backup in here again.

Samsung also has some info available on their manual.
https://docs.samsungvx.com/docs/pages/viewpage.action?pageId=60035921

Kind regards, Pepijn.

MagicInfo / Re: MagicInfro Add domain User Problem

« Last post by Pepijn on June 25, 2024, 02:31:21 PM »

Hi Dominik,

Magicinfo does not accept a space character in the user ID.

Kind regards, Pepijn.

MagicInfo VideoWall / Re: Help needed with videowall file formats

« Last post by Pepijn on June 25, 2024, 02:27:27 PM »

All,

For the record the videowall application is already end of its life, this is now built into Magicinfo itself.
I normally advise starting with HD resolution with an FSP of 25 for all your video files.
These settings can change per screen type.
As for my understanding, these formats are supported: mp4, mpg, mpeg

In regards of a video wall solution indeed play a bit with the resolution of what looks best on your specific video wall set-up.

I hope this additional information is helpful.

Kinde regards, Pepijn.

MagicInfo / Re: MagicInfo 8 Freeze - CPU 100%

« Last post by Pepijn on June 25, 2024, 02:13:47 PM »

Hi Nvergara,

If you have a look at the default specs from Samsung.
https://docs.samsungvx.com/docs/pages/viewpage.action?pageId=60034271
Your processor is a bit low I think, but the default specs are based on a system with approx 500 screen connections.

It is also possible to separate the two systems Magicinfo and database, you can connect Magicinfo to the right database in the config.properties file.

Kind regards, Pepijn.

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