MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo-I => Topic started by: LanakilaPacific on December 09, 2010, 07:26:24 PM

Title: Video file fails when adding to library
Post by: LanakilaPacific on December 09, 2010, 07:26:24 PM
I'm very new to this program, so I'm not sure I understand all of this, but when I try to add a video file (.wmv) to the library the log on the bottom reads

"Register :: File Name.wmv :: Fail
Success 0, Fail 1"

Why is this happening and how do I go about fixing the problem? What are codecs? Maybe I need to install whatever that is? Thanks in advance!
Title: Re: Video file fails when adding to library
Post by: Bill Coral on May 07, 2011, 06:44:01 AM
I think this is a MagicInfo Pro question..... Anyhow, what is the PC you are using? If you cannot register a media file, then this sounds like a codec issue. Maybe you can install K-Lite Mega pack (this is what I use and it is great) and then try again.

Bill
Title: Re: Video file fails when adding to library
Post by: HZM on June 01, 2011, 02:04:13 PM
I think this is a MagicInfo Pro question..... Anyhow, what is the PC you are using? If you cannot register a media file, then this sounds like a codec issue. Maybe you can install K-Lite Mega pack (this is what I use and it is great) and then try again.

Bill

Agree, please also check the permission of the magicinfo pro folder.