MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo-I Premium => Topic started by: MagicInfo_User on May 20, 2014, 03:07:52 PM

Title: MagicInfo-i Premium Client V1.0 Build NA-MIIPP-1010.13
Post by: MagicInfo_User on May 20, 2014, 03:07:52 PM
I decided to upgrade the SSD on my SBB for increased storage space.
Now that I've re-installed the MagicInfo client it asks me for a serial key and license key before the client software will launch. This is the first time I've ever been asked for this information and I don't have it. I thought the clients got their licenses from the server. What should I do?
I would prefer not to buy a license if I don't have to.
Title: Re: MagicInfo-i Premium Client V1.0 Build NA-MIIPP-1010.13
Post by: isabolovic on May 20, 2014, 07:21:56 PM
Hi,

Ask Samsung support or your integrator for appropriate recovery image for your SBB model. After applying image and restart it will automatically "re-seal" installation and you won't be asked to enter license any more.
Regards,
Ivan

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Ivan Sabolovi?, DSCE
Digital Signage Consultant
www.mundusdigitalis.com
Title: Re: MagicInfo-i Premium Client V1.0 Build NA-MIIPP-1010.13
Post by: omer on May 23, 2014, 09:55:23 AM
Is it possible to run MI Premium locally?. Without a connection with screen?
Title: Re: MagicInfo-i Premium Client V1.0 Build NA-MIIPP-1010.13
Post by: isabolovic on May 23, 2014, 10:41:26 AM
Hi omer,

I'm not quite sure that I understand your need. Can you describe wanted solution with more details?

Regards,
Ivan

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Ivan Sabolovi?, DSCE
Digital Signage Consultant
www.mundusdigitalis.com
Title: Re: MagicInfo-i Premium Client V1.0 Build NA-MIIPP-1010.13
Post by: MandyB on September 15, 2014, 09:03:06 AM
Hi Isabolovic,

'What is the 'appropriate recovery image for your SBB model. After applying image and restart it will automatically "re-seal" installation'.

After re-installation the client is also asking for license.

I have contacted Samsung support and they do not seem to know what to do.
Title: Re: MagicInfo-i Premium Client V1.0 Build NA-MIIPP-1010.13
Post by: isabolovic on September 18, 2014, 04:05:15 PM
Hi MandyB,

What is exact model of your SBB? (e.g. SBB-D16AX2/EN)

Regards,
Ivan

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Ivan Sabolovi?, DSCE
Digital Signage Consultant
www.mundusdigitalis.com