MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo => Topic started by: mmesce on April 13, 2015, 12:56:26 PM

Title: Magicinfo PRO upload issue
Post by: mmesce on April 13, 2015, 12:56:26 PM
Hi all,

This is my first post but cna i just say a massive thank you for all the information in this forum. It has helped me as an IT guy that has never touched this digital signage software so much.

I have an issue/quesiton that i think could be a common problem.

After completely re-installing magicinfopro on a client and Samsung embedded windows xp screen i am having problems uploading schedules. When uploading i can upload a screen with solid colours however when i upload an image or an office powerpoint it will not display. I am receiving a dark grey box where the magic info would appear.

Ive tried absolutely everything and spent days troubleshooting - perhaps some of you may have come across this in the past and know where i am going wrong?

Any help is greatly appreciated.

Thanks,
Title: Re: Magicinfo PRO upload issue
Post by: Ewanl30 on May 05, 2015, 12:33:20 PM
Hi

Essentially the location where the image is stored has to be seen by the screen itself.
so if you have an image in your t:\ then the screen has to have access to there as well.

Hope this helps.

Thanks
Ewan