MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo Lite => Topic started by: james2k2 on October 16, 2020, 03:49:07 PM

Title: Magicinfo UHD Support
Post by: james2k2 on October 16, 2020, 03:49:07 PM
Hi All,

Hopefully an easy one! I've got a QH75R that I want to try and use the integrated MagicInfo player in to simply display a web page from a local server. This works, however I can only get it to display correctly when set to 1920x1080. I've tried MagicInfo Server Lite, and MagicInfo Express and have even tried a custom XML with Express to set it to 4K. No matter what, it simply displays the top left of the image. Is this a limitation of Lite vs Premium? The panel is less than 3 months old and is one of their premium UHD S6 displays and works fine displaying a 4K input from HDMI.

Cheers,
James
Title: Re: Magicinfo UHD Support
Post by: Pepijn on October 19, 2020, 09:33:25 AM
Dear James,

To my knowledge, I believe this is a limitation from the software MagicINFO regardless of Lite and Premium. I believe only S7 players (your has S6) and I-Player players are able to show 4K content created with MagicINFO. The HDMI source is a source that is not using the MagicINFO software, therefore your hardware can play 4K.

Kind regards Pepijn.