Hi Anyone and Everyone,

Really in need of some help please.

Currently we have tried to upgrade to V8 server latest version 20.1040.0 and it was completed. As mentioned, previous V8 upgrade did not complete. We are using PostgreSQL.

Nevertheless, the login is still unsuccessful with "an unexpected error has occurred"

Anyone knows how we can maybe like reset password or do any edit to the config files etcs? Please advise! TIA!

There are multiple error codes but the code 4345 means the server cannot access the Samsung database to activate the license.

You need someone with access to the Samsung portal https://www.secslm.com/ to provide you with an offline key file.

Then you can activate your license.

Kind regards, Pepijn.

Thank you very much
How o where can I contact with someone with that access?

I have the same problem with LITE licensing
Aany suggestion?
Where can I write to get support?

I have a screen in the foyer of our church which I manage from the AV desk,  Both are on the same ethernet network.  Every so often when I try to upload a new screen, I get a message saying "Not connected".  To solve this, I go to the foyer display, turn it off for a minute and then turn it back on.  Then it works.
Any ideas as to why the client loses this connection or how to fix it. 
I am running Magicinfo Pro 2507.0 (c) 2004 on the server.
I have had the system for probably 14 years and am delighted that it is still working perfectly apart from this problem.

Hi There,

I am trying to use a google calendar link as content to a screen. I have tried using the web author and also having an input source change in the schedule to a website link. Each time it is just a white screen. I know this is possible because we had it working previously but we did recently change servers so maybe that is affecting something. I can get another website to work but for some reason there is a blockage for our calendar link. Any ideas?
Device Type: S Player 6
Device Model: QM43R

Thanks!