MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo-I Premium => Topic started by: Nurk on May 30, 2014, 01:11:58 PM

Title: Server connection issues
Post by: Nurk on May 30, 2014, 01:11:58 PM
Hello!

I am a first time user for Magic Premium and some of the things are unclear for me.

I can't connect my iPlayer clients to the server. Everything seems to be good from the networking side, i've disabled firewalls and i can ping the server and from the server i can ping the client.
None of the devices appear in the Unapproved selection on the server. All it show is a green question mark icon with 3 devices.
Also none of the changes i do on the Windows 7 embedded device are not saved. Programs are not started when the device reboots. I don't even know the password for the default Administrator account and i can't change it because the changes are not saved.


My set up is SBB-D32CV2/EN, MagicInfo Server V2.0 Build NA-MIIPS-2004.7, MagicInfo Premium i Player V2.0 Build NA-MIIPP-2004.1.

Could you please help me with this, because i am unfamiliar with the product and everything that i have done so far is not working.
Title: Re: Server connection issues
Post by: 460FPN2 on May 30, 2014, 05:38:02 PM
You have to run the EWF Manager after making changes to the system such as installing a new program. This commits the changes, otherwise all changes are lost.
Title: Re: Server connection issues
Post by: Nurk on June 17, 2014, 01:13:23 PM
Thank you for the response. I've got my system working!
Title: Re: Server connection issues
Post by: iprit on August 10, 2014, 06:23:50 PM
The same problem with the same devises.  Cant conntet to sbb player, wich is connected to monitor.
I tried to change manually tables in postgres adminIII , but could not edit table "mi_dms_map_group_device".
Title: Re: Server connection issues
Post by: iprit on August 13, 2014, 07:36:19 AM
Ok, the device can be added manualy. To edit the table "mi_dms_map_group_device" you must add a new primary key.
Title: Re: Server connection issues
Post by: 460FPN2 on August 13, 2014, 03:47:26 PM
I can't find where that table is. How do I find it in pgadmin?
Title: Re: Server connection issues
Post by: iprit on August 13, 2014, 04:52:26 PM
PostgresSQL../Base/magicinfo/Scheme/public/Tables
Title: Server connection issues MAgicINFO S
Post by: Albert37 on September 03, 2014, 07:30:24 PM
Hi , everyone ! I recently bought a display MD32C ,with MagicInfo s I already connected it with the server and everything seems fine .

Now my question is ¿How i configure the display with the server, if the display is located in a external location (site -b ) for example.

In the local area network, the server show the connection of the display, everything is fine!,  but in a external network  i can not connect the display .

What do i need to configured the display or the server ? TNKS !!  ;D ;D ;D ;D
Title: Re: Server connection issues
Post by: 460FPN2 on September 04, 2014, 04:46:29 PM
set up a VPN so they are on the same network
Title: Re: Server connection issues
Post by: nassr1000 on March 24, 2015, 11:59:04 AM
Hi i have problem but i don't know how to add new topic so i post it here ,,

i have installed  magic-info server and i established wired network between the server and screens and all Features work good except when i send Schedule   to the screen it show me black background but i have still can send massages and  mute the voice
 :( please any one can help me how to fix this problem ...,
Title: Re: Server connection issues
Post by: NovaVisual on June 09, 2015, 07:36:47 PM
What type of content are you sending?  There are all kinds of reasons you'll get black screen: trying to play more than 1 video simultaneously, overlap on a template can cause it, file formats, etc. 

Even something like ensuring your Firmware is up to date, I've had monitors not accept content because the Firmware/Sub Micom was too old to talk to the version of Server I was running.
Title: Re: Server connection issues
Post by: reid on July 29, 2015, 08:45:10 AM
I have the Black screen issue.

The Panel is connected to the server in the same manner as 5 other panels but it just returns a blank black screen.  if I change the name of the schedule it changes on the tv, has a loading in the top right corner then stays blank. unfortunately this tv is the main one that it needs to work on. Open for suggestions please let me know if you have any help to offer.

Thanks