Recent Posts

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MagicInfo-I Premium / Re: firmware upgrade status failed - QB43R
« Last post by Pepijn on Yesterday at 01:18:42 PM »
Rahul,

Please confirm if the firmware succeeded?

Perhaps after a firmware update, it can bring success to do a factory reset, delete the screen from the server and start fresh. I have done this before and has helped me sometimes.

You can check the functionality by just sending a simple image to the screen, when it shows the image on the screen it is functional working.

Kind regards, pepijn.
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MagicInfo-I Premium / Re: firmware upgrade status failed - QB43R
« Last post by LTSUPPORT on January 16, 2022, 01:18:46 PM »
Hello Pepjin,

I have the BEM version and after few restarts it downloaded the content, but the network channel and schedule publish is still an issue. Please suggest.

Regards,
Rahul
3
MagicInfo Pro / Re: CHECK DB PASSWORD ERROR
« Last post by Pepijn on December 20, 2021, 11:12:55 AM »
Rahul,

You will need to check the config.properties file located at C:\MagicInfo Premium\conf.
In the first part, you will have your DB connection details, here you can make adjustments.

Kind regards, Pepijn.
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MagicInfo Pro / CHECK DB PASSWORD ERROR
« Last post by LTSUPPORT on December 14, 2021, 08:37:43 AM »
Hello Team,

I am trying to split Magicinfo setup to separate application and DB servers so that the load can be distributed. Two servers are build , App server and DB Server. On DB server i have installed postgresql and on App server when i run the magicinfo installed, i select postgresql , after i put the IP in custom and then do next , getting check DB password error. Need assistance on the setup please.

ANy document to setup would also be helpful.

Regards,
Rahul
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MagicInfo Lite / Re: ReConnect Samsung Displays New MagicInfo Server Lite
« Last post by Pepijn on December 09, 2021, 11:11:11 AM »
Dear svenner,

Yes, indeed this has to be done locally on the screen itself. At this moment there is no connection to the screen.

Kind regards, Pepijn.
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MagicInfo Lite / ReConnect Samsung Displays New MagicInfo Server Lite
« Last post by svenner on December 07, 2021, 06:53:05 PM »
Hi,

after crashing my magicinfo server 8 during the upgrade to version 9, i have to reinstall the magicinfo server (now version 9 ). it was only a very small setup, 1 Server and 4 Displays.

my displays are 4 Samsung QM55R Displays (Samsung Lite)

my question:

is it possible to connect the displays remotly to the new installed server ?
or i have to reset the display and set the server ip again so i can approve the displays again.

thanks

   
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SMART Signage TV / Re: Samsung 460MXn-2 - locked
« Last post by Pepijn on December 06, 2021, 09:39:39 AM »
Dear ag,

Try to connect to your screen instead of off the in-build computer, perhaps it is only possible with the remote to switch source.
You can see it as two separate pieces of hardware, the screen, and the inbuilt PC.

I hope this helps.

Kind regards, Pepijn.
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SMART Signage TV / Re: Samsung 460MXn-2 - locked
« Last post by ag on December 03, 2021, 02:15:56 PM »
The problem is the keys are not working, not that HDMI is not accessible.
I have already connected the keyboard and mouse, but have no idea how to use them to unlock the hardware keys. Which program should I use?
There is also MagicInfo installed, but I don't know the password, 000000 doesn't work.
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SMART Signage TV / Re: Samsung 460MXn-2 - locked
« Last post by Pepijn on December 03, 2021, 12:56:43 PM »
Dear ag,

I think the best way to control your screen when you do not have a remote is to connect a USB keyboard.

These options can also be configurated by MagicINFO.

Some models do not show HDMI when nothing is active on the HDMI port.

Kind regards, Pepijn.
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SMART Signage TV / Samsung 460MXn-2 - locked
« Last post by ag on December 03, 2021, 08:52:28 AM »
Hi all,
I bought Samsung 460MXn-2 but all its keys are locked. It works only in MagicInfo mode (built-in computer), I can't switch to HDMI nor DVI.
As I found in the user manual, probably it is locked by the LOCK key on remote control, but unfortunately I don't have such remote.
Do you know any other way how to unlock it? Any key combination? Is it possible to unlock it using MagicInfo?
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