On the same network, can you attach a device and navigate to the site using a local browser?...  Assuming that works, likely you need proxy authentication to allow HTTP traffic to your signage panel. Check out the panel's proxy settings...  I'll often add my own credentials just to test sites like this. Long term, you'd likely want to have an account created that allows HTTP traffic through your firewall for your fleet of devices.

As an alternative to deploying anything, test the web app using the browser source instead. The browser source uses the same web engine as the MagicInfo-Lite/S source. It makes local testing faster instead of taking a deployment path. Hope this helps!

I have Premium license of MagicINFO and using for Samsung QM55R, working fine.
And simultaneously, as we were using few more screens (QM32R-B) with MagicINFO Express 2 to just display the content.

Now I have activated LITE license in MagicINFO Server for 25 device, and want to move all screens of Express 2 to MagicINFO Server.
But unfortunately I am not getting these screens in UNAPPROVED DEVICE.

NOTE:
• Logged as SERVER ADMINISTRATOR
• Device IP is under same range, Server address is same.
• Mode of device is 'LITE',
• IP is pinging but device not appearing in MagicINFO Server.

Version: MagicINFO 9 Server 21.1040.2

Hello dear community,

we have connected a Samsung QB43C to a MagicInfo Server.

I created a schedule in MagicInfo and assigned it to the TV.

On the TV itself, I can also see the content in the 'Schedule App,' including channels.

However, when I set the source to 'MagicInfo' and press 'CH LIST' on the remote control, I get the message 'No Channels.'

Has anyone experienced this behavior before?

Hi Anyone and Everyone,

Really in need of some help please.

Currently we have tried to upgrade to V8 server latest version 20.1040.0 and it was completed. As mentioned, previous V8 upgrade did not complete. We are using PostgreSQL.

Nevertheless, the login is still unsuccessful with "an unexpected error has occurred"

Anyone knows how we can maybe like reset password or do any edit to the config files etcs? Please advise! TIA!

There are multiple error codes but the code 4345 means the server cannot access the Samsung database to activate the license.

You need someone with access to the Samsung portal https://www.secslm.com/ to provide you with an offline key file.

Then you can activate your license.

Kind regards, Pepijn.

Thank you very much
How o where can I contact with someone with that access?