MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo => Topic started by: Rico on September 29, 2019, 07:33:34 AM

Title: MagicInfo Unknow Error
Post by: Rico on September 29, 2019, 07:33:34 AM
Dear All,

I updated our magicinfo v3 to a higher version 6. and now i'm facing the problem in the server. i can't restart all the device connected remotely. deploying content uploading etc are all working fine, except for the restart option in quick control.

Anyone's advise is very much appreciated.

Thanks,

Rico
Title: Re: MagicInfo Unknow Error
Post by: Pepijn on October 18, 2019, 02:22:35 PM
Dear Rico,

That wash a risky update, for my knowledge you needed to upgrade first to a version of 4.

Perhaps you can check your remote server under settings>External server managemt>remote control server

Maybe a stupid question have you tried restarting the server/ service after the update?

Kind regards,
Pepijn.
Title: Re: MagicInfo Unknow Error
Post by: Rico on October 19, 2019, 06:53:17 AM
Dear Pepijn,

thank you for replying.

Yes i updated in version 4 and proceed to version 6. Yes i tried restarting the server many times, i even tried to delete some device and add it again.
Perhaps you can check your remote server under settings>External server managemt>remote control server --- Yes I did also.

Rico
Title: Re: MagicInfo Unknow Error
Post by: Pepijn on October 28, 2019, 01:22:41 PM
Dear Rico,

Clear!

Did you have a look in the log files? Perhaps you will get a better understanding of where the problem can be in.

Can you see a line in types off devices/ player versions that don't work or is this random?

Kind regards,
Pepijn.
Title: Re: MagicInfo Unknow Error
Post by: solak on November 07, 2019, 08:30:49 AM
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