MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM
Digital Information Displays (Digital Signage) => MagicInfo => Topic started by: Rico on September 29, 2019, 07:33:34 AM
-
Dear All,
I updated our magicinfo v3 to a higher version 6. and now i'm facing the problem in the server. i can't restart all the device connected remotely. deploying content uploading etc are all working fine, except for the restart option in quick control.
Anyone's advise is very much appreciated.
Thanks,
Rico
-
Dear Rico,
That wash a risky update, for my knowledge you needed to upgrade first to a version of 4.
Perhaps you can check your remote server under settings>External server managemt>remote control server
Maybe a stupid question have you tried restarting the server/ service after the update?
Kind regards,
Pepijn.
-
Dear Pepijn,
thank you for replying.
Yes i updated in version 4 and proceed to version 6. Yes i tried restarting the server many times, i even tried to delete some device and add it again.
Perhaps you can check your remote server under settings>External server managemt>remote control server --- Yes I did also.
Rico
-
Dear Rico,
Clear!
Did you have a look in the log files? Perhaps you will get a better understanding of where the problem can be in.
Can you see a line in types off devices/ player versions that don't work or is this random?
Kind regards,
Pepijn.
-
Please clear your browser cookies.