HI, i have a MagicInfo v8 20.1030.0 in a Windows Server 2016 with a processor AMD EPYC 7571, 2200 Mhz, 2 Cores, 4 Logical Processors, 16 GB RAM in Amazon EC2, the processor is a t3a.xlarge

PostgreSQL 9.3, I have 360 screens

The problem is that the CPU is always at 100%, that makes my MagicInfo Web to be very slow so i can´t even upload a single image and also can´t navigate in the MagicInfo web.

When i see the task manager, MagicInfo uses between 60% and 70% and the rest are a lot of instances of PostgreSQL and with that it goes to 100%.

I used to have the same problem in a Windows 2012 Server and i thought that a new installation in a newest server would solved the problem but no.

If VPN is avaliable, all up and running, no problem!

Hello natt432,

I understand the importance of seamless video integration for your videowall, and I'd be happy to assist. In the realm of signage solutions and wall decoration, ensuring the right file formats is crucial for optimal display.

For Magicinfo, consider these steps:

File Format: Magicinfo often supports common formats like MP4 or WMV. Try converting your Quicktime file to one of these formats using reliable video conversion tools.

Resolution: Ensure your video resolution aligns with the videowall's specifications. If your screens are 768*2732, double-check that your video resolution matches this configuration.

Bit Rates and Duration: For smoother playback, use moderate bit rates and reasonable durations. Experiment with different settings to find the balance between quality and compatibility.

Compatibility: Confirm the Magicinfo version you're using and check its documentation for any specific requirements regarding video file types.

If you encounter further challenges, feel free to reach out. I specialize in signage solutions and wall decoration, and I'm here to help you achieve a flawless display experience for your videowall.

Hi,

I have been unable to change the content duration of an image when creating a playlist through the API. For some reason even when I input a different value I get the default content duration 5 seconds. I have tried to change the  default time too with out any luck. Here is the input and resultant code below.

Input:
{
  "groupId": 5362,
  "playlistName": "Test Playlist 2",
  "playlistType": 0,
  "deviceType": "SPLAYER",
  "contentList": [
    {
      "contentId": "3811054D-6F5E-47FD-925F-EF3908766AB7",
      "contentOrder": 1,
      "contentDuration": 10
    },
    {
      "contentId": "61DDEBC9-FADB-4A6E-BA02-FB7DC8D5C890",
      "contentOrder": 2,
      "contentDuration": "20"
    }
  ]
}

Result:
{
  "apiVersion": "2.0",
  "status": "Success",
  "items": {
    "playlistId": "098dfc84-0db8-4e82-8254-74beaad24501",
    "deviceType": "SPLAYER",
    "deviceTypeVersion": 1,
    "playlistName": "Test Playlist 2",
    "groupId": 5362,
    "groupName": "default",
    "shareFlag": 1,
    "metaData": "-",
    "shuffleFlag": "N",
    "contentCount": 2,
    "playTime": 10,
    "totalSize": 785735,
    "lastModifiedDate": 1700025245616,
    "playlistType": "0",
    "versionId": 1,
    "contents": [
      {
        "playlistId": "098dfc84-0db8-4e82-8254-74beaad24501",
        "versionId": 0,
        "contentId": "3811054D-6F5E-47FD-925F-EF3908766AB7",
        "contentName": "craftworks",
        "thumbFileId": "6B78E84E-FA07-485F-AE0C-4BE073E666BC",
        "thumbFileName": "craftworks.png.png",
        "thumbFilePath": "/servlet/ContentThumbnail?thumb_id=6B78E84E-FA07-485F-AE0C-4BE073E666BC&thumb_filename=craftworks.png.png_MEDIUM.PNG",
        "playTime": "",
        "hasDefaultPlayTime": false,
        "contentOrder": 1,
        "contentDuration": 5,
        "contentDurationMilli": "",
        "startDate": "",
        "expiredDate": "29991231",
        "mediaType": "IMAGE",
        "isSubPlaylist": false,
        "randomCount": 0,
        "playWeight": 1,
        "lastModifiedDate": 1698362552580,
        "contentTagValue": ""
      },
      {
        "playlistId": "098dfc84-0db8-4e82-8254-74beaad24501",
        "versionId": 0,
        "contentId": "61DDEBC9-FADB-4A6E-BA02-FB7DC8D5C890",
        "contentName": "1679552744155",
        "thumbFileId": "2EB27400-C127-417A-AC07-225AE8B2A572",
        "thumbFileName": "1679552744155.jpeg.png",
        "thumbFilePath": "/servlet/ContentThumbnail?thumb_id=2EB27400-C127-417A-AC07-225AE8B2A572&thumb_filename=1679552744155.jpeg.png_MEDIUM.PNG",
        "playTime": "",
        "hasDefaultPlayTime": false,
        "contentOrder": 2,
        "contentDuration": 5,
        "contentDurationMilli": "",
        "startDate": "",
        "expiredDate": "29991231",
        "mediaType": "IMAGE",
        "isSubPlaylist": false,
        "randomCount": 0,
        "playWeight": 1,
        "lastModifiedDate": 1698357585263,
        "contentTagValue": ""
      }
    ],
    "thumbFileId": "",
    "thumbFilePath": "",
    "thumbFileName": "",
    "categoryList": [],
    "ignoreTag": 0,
    "evennessPlayback": 0,
    "defaultContentDuration": 5,
    "playlistVersions": [
      {
        "versionId": 1,
        "lastModifiedDate": 1700025245616,
        "isActive": true
      }
    ],
    "amsDirectPlay": false,
    "hasSubPlaylist": false,
  },
  "isOutDoorSBox": false
}

Also, I forgot to note but I did also verify the clock on the web panel matches the clock on my server PC.