DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo-I => Topic started by: sl_it on October 02, 2017, 08:07:11 PM

Title: Can't Remote Control TV from Magicinfo Server
Post by: sl_it on October 02, 2017, 08:07:11 PM
We recently purchased a license to allow more than 25 TV's in the portal. Went with the recommendation of Samsung based on what we were using already, the free version. I can add in and discover new TV's from anywhere. But I can't remote control them. Though the quick control works for restarts.

Server is hosted at AWS.
Server 2012 x64 with all updates
MagicInfo Server (for S player) V4.1 Build NA-MIIPS-4100.0
Firewall is off on the server.
Ports 80, 7001, 3389, 5500 and 5901 open on the server.
Ports 7001, 5500 and 5901 open on the client.

Error in the RM_WSRM log shows;

[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:388)] - ========================================
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:389)] - RMService.status
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:391)] -  [deviceId] c4-57-6e-e6-15-a9
[2017-10-02 14:31:04] ERROR [com.samsung.rmServer.common.ServerToken.startToken(ServerToken.java:55)] - [RMSERVER] input token! deviceId : c4-57-6e-e6-15-a9 token : JDMyYmZmOTc1MzRmOTQ3MWMkdA==
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:388)] - ========================================
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:389)] - RMService.ready
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:391)] -  [deviceId] c4-57-6e-e6-15-a9
[2017-10-02 14:32:05] ERROR [com.samsung.rmServer.controller.main.RemoconControlAjax.handleRequestInternal(RemoconControlAjax.java:99)] - inputQueue from device - c4-57-6e-e6-15-a9 stop
[2017-10-02 14:32:06] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:388)] - ========================================
[2017-10-02 14:32:06] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:389)] - RMService.status
[2017-10-02 14:32:06] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:391)] -  [deviceId] c4-57-6e-e6-15-a9
[2017-10-02 14:32:06] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:299)] - error code : 1002 message : Does not match the token.

Thanks in advance for anyone help!

Clark