Recent Posts

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MagicInfo-I Premium / Re: Windows Install Cant find postgres db

« Last post by Pepijn on July 14, 2023, 09:48:05 AM »

Dear frfmanager,

Please make sure your system meets the requirements from Samsung, please note the Windows version.
I have seen strange issues arise when it is not complete.

Kind regards, Pepijn.

MagicInfo / Re: Hardware - Very Dim Screen - OH55F

« Last post by Pepijn on July 14, 2023, 09:37:05 AM »

Daer frfmanager and Ppierre61,

First off my apologies for the late reply, I just noticed your messages back here Ppierre61.
In your case, it really seems like an issue on the screen itself. Perhaps a firmware update or a factory reset would help. If you need assistance you can try to find a local distributor, perhaps you still have a warranty on your screens.

@frfmanager, From Magicinfo you create a schedule on the brightness level and share this to your screen. Perhaps someone has shared this with your screen and you need Magicinfo to reset or adjust it. Perhaps a factory reset will also reset these settings.

Kind regards, Pepijn.

MagicInfo-I Premium / Windows Install Cant find postgres db

« Last post by frfmanager on July 13, 2023, 03:24:45 AM »

All I want to do is copy files from my PC to Samsung displays over the network, but it seems like I need to use MagicInfo to do this....? I installed PostgreSQL 12.12 and Magicinfo v9 on my laptop. MagicInfo v9 installs fails and it says it cant find the Postgres db. I verified the db is installed and running. I cant find any help for this error anywhere. Wondering if someone can help.

We current just have static displays but it would be cool if I could get something more dynamic running. Thanks

MagicInfo / Re: Hardware - Very Dim Screen - OH55F

« Last post by frfmanager on July 13, 2023, 02:34:22 AM »

I have 3 displays and they seem to dim out randomly. I havent been able to figure out why yet. I am assuming its a settings issue or a hardware problem. I am not sure old they are. They are Samsung DM48D. I dont use MagicInfo, I am trying to get it started though

MagicInfo Lite / Re: Device appears offline on magic info but responds Ping correctly

« Last post by rgonzalez on July 03, 2023, 02:31:15 PM »

Dear Pepijn
I already tested the connection and it doesn't seem to be the issue,
I'm guessing the device got its network card malfunctioning or something, cause it's the only device that's having issues in any network it is in.
Thank you for your reply, unfortunately for me, it doesn't solve the problem
thanks again anyways!
i think i'll use this device locally using a pendrive to pass the information i need.
unless anyone else can think of something else hehe.
Best regards

MagicInfo Lite / Re: Device appears offline on magic info but responds Ping correctly

« Last post by Pepijn on July 03, 2023, 02:21:10 PM »

Dear rgonzalez,

Perhaps you can test the network connection by connecting a screen that fully functions to the same network connection.

I must say I have seen before that screens can have a malfunctioning network card. You can also get in contact with your hardware contact to see if you have a warranty on it.

Kind regards,
Pepijn.

MagicInfo Lite / Device appears offline on magic info but responds Ping correctly

« Last post by rgonzalez on June 28, 2023, 01:35:30 PM »

Greetings everyone, I'm having trouble with one of our 22 displays.
The problem is the one described on the subject.
I have a device (Model: QM43R-B) that's been acting up, it stays connected for no more than 10 minutes, then it appears offline on MagicInfo, but if you ping the display it responds correctly.
It's the only different display we have, the other 21 are model DM32E.
We moved it to a different network and it still doing the same, when you restart it, it stays connected, shortly after it appears offline.
We tried updating the firmware to no avail.
I've ran out of things to try and would love some guidance if you have any advice or troubleshoot or whatever, I'm willing to try anything before giving up on it and toss it in the storage room.
I kindly await for your response.

best regards.

Renan.-

MagicInfo / Re: Stream to Displays from a Laptop on the Local Network

« Last post by Pepijn on May 10, 2023, 01:37:36 PM »

Perhaps it would be wise to get in contact with a Samsung distributor to see what the possibilities are.

MagicInfo-I Premium / Re: New V9 Installation - Displays won't connect with server + TLS hickup

« Last post by Cillian on May 10, 2023, 08:49:55 AM »

OK, thanks for that reply.
However, somehow a fresh install of V8 and a fresh install of V9 seem to behave totally different regarding standard certificates. Anyone knows what's wrong regarding this?

100

MagicInfo / Re: Stream to Displays from a Laptop on the Local Network

« Last post by JAndrews on May 08, 2023, 04:20:28 PM »

Do you have a broadcast solution you can recommend?

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