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21
MagicInfo / newbie help
« Last post by duncand on September 05, 2024, 07:17:00 PM »
Hi everyone.
New user here and trying to get to grips with this software, magicinfo lite i guess, I dont want to pay as I have two screens.

Its all installed and running, I can access magic Info server and the web author

Want I want to display on the tv is front page menu with a number of buttons that take me to a slide show of images and then they exit back to the main menu.
I'd like it to look like my website, so far with some basic tests it doesnt work.

I have created a LFD file, on page 1 it has the multi zone template. I've dropped in some text and a image. One page 2 and 3 I've dropped in a few images as a slide. When I download/export this to a zip file and play the LFD on my Samsung QM43B the touch areas dont do anything but if press forward/next on the remote it moved to screen 2 and 3, after a while it goes back to screen 1.

So how do I create a nice interactive app like you see in the shops and in trade shows?

TV: Samsung QM43B


22
with tag and playlist syncplay
23
MagicInfo / Re: MagicInfo Server - IP change
« Last post by ontech on August 22, 2024, 08:45:25 AM »
Good morning ,
have you checked the config file? and postgre?
24
MagicInfo / MagicInfo Server - IP change
« Last post by tstuart on August 21, 2024, 12:15:46 AM »
We recently migrated the server that hosted MagicInfo to a different network (vlan).
IP change itself was no issue for windows. But MagicINfo is not allowing any logins.
Only responce from webUI is "The user ID or password you entered is incorrect.".

After the IP change I did go to Magicinfo premium\bin\MagicConfigEdit.exe and made sure IP is correct in here (it is).
Rebooted.
It indicates services are running.
Webpage loads, just cannot log in.

Not seeing any smoking guns as to why this is failed in logs either.


25
MagicInfo-I / Re: Can't Remote Control TV from Magicinfo Server
« Last post by ontech on August 14, 2024, 11:03:40 AM »
sure

https://www.bcpartnerportal.com/lfd-downloads/#elf_l1_TEZEIEZpcm13YXJlL1FNTl9RQk5fUUVOX09NTl9PTUJfT0hOX09NTi1EX09ITi1EX1ZNUi1VX1FNUl9RQlJfUUhSX1FCUi1UX1NIUl9PSEYtU19RTVRfUUJUXzI0MzAuMw
26
MagicInfo-I / Re: Can't Remote Control TV from Magicinfo Server
« Last post by atpordan on August 14, 2024, 10:45:56 AM »
Thank you ontech
I managed to update to the most recent version:

T-KTM2ELAKUC-2450.0
T-KTM2ELAKUS-1054
T-NVT18SWWS-1010


But unfortunately I receive the very same error in the logs:

[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-14 11:34:00] ERROR [com.samsung.magicinfo.rc.common.ServerToken.startToken(ServerToken.java:59)] - [RMSERVER] input token! deviceId : 98-06-3c-57-8a-35 token : JGI2MTc1ZGIxZWQzNDYwYTYkdA==
[2024-08-14 11:34:00] ERROR [com.samsung.magicinfo.rc.common.ServerAuthority.startAuthority(ServerAuthority.java:58)] - [RMSERVER] input diviceId : 98-06-3c-57-8a-35 authority : DeviceWriteDeviceControlDeviceRead
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.ready
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-14 11:34:01] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$1.handleAlarm(OpenApiPlugin.java:135)] - job schedule (Wed Aug 14 11:34:01 CEST 2024)
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.stop
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-14 11:34:36] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:152)] - [RMService] stop error! 98-06-3c-57-8a-35 e: Already disconnection.
[2024-08-14 11:34:36] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:154)] - DestroyQueue : 98-06-3c-57-8a-35
[2024-08-14 11:34:48] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$2.handleAlarm(OpenApiPlugin.java:156)] - job schedule server time check from web (Wed Aug 14 11:34:48 CEST 2024)
[2024-08-14 11:35:01] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$1.handleAlarm(OpenApiPlugin.java:135)] - job schedule (Wed Aug 14 11:35:01 CEST 2024)


Are you aware of any trusted repo where older BEM firmware updates are available? I would try to downgrade it via MagicInfo or if it is not working via USB drive.
27
MagicInfo-I / Re: Can't Remote Control TV from Magicinfo Server
« Last post by ontech on August 14, 2024, 08:55:07 AM »

A new firmware version is available 2450.0

https://www.samsung.com/levant/support/model/LH43QMRBPGCXEN/
28
MagicInfo-I / Re: Can't Remote Control TV from Magicinfo Server
« Last post by atpordan on August 12, 2024, 02:31:03 PM »
Thank you ONTECH, but we do have "Unified Player License 2 (I, S, Signage)"
It is working fine with the rest of devices.
I am only facing this issue since upgraded the FW on our test device

from T-KTM2ELAKUC-2160.6 - T-KTM2ELAKUS-1045"
to "T-KTM2ELAKUC-2440.1 - T-KTM2ELAKUS-1054 - T-NVT18SWWS-1010

so I suppose it is somehow related to the newer firmware.  :(
29
MagicInfo-I / Re: Can't Remote Control TV from Magicinfo Server
« Last post by ontech on August 09, 2024, 11:15:02 AM »
hello
the remote control are only for player S with unified licence 2
the lite licence is not supported
have a good day
30
MagicInfo-I / Re: Can't Remote Control TV from Magicinfo Server
« Last post by atpordan on August 07, 2024, 09:24:34 AM »
Did you find any solution?  :( At my organization I was testing the fw upgrade and now I have the exact same issue after upgrading the firmware of a QM43R Test device from "T-KTM2ELAKUC-2160.6 - T-KTM2ELAKUS-1045" to "T-KTM2ELAKUC-2440.1 - T-KTM2ELAKUS-1054 - T-NVT18SWWS-1010"  :-\ :-X :'(

I am still able to manage it (publish content/schedule, etc...) and Screen Capture also works fine, but no remote control at all.

In rm_wsrm.log I have the very same error at RMServer connection attempt:

[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:21] ERROR [com.samsung.magicinfo.rc.common.ServerToken.startToken(ServerToken.java:59)] - [RMSERVER] input token! deviceId : 98-06-3c-57-8a-35 token : JDVhMjllNDA1MzM4NTBkZTIkdA==
[2024-08-07 10:11:21] ERROR [com.samsung.magicinfo.rc.common.ServerAuthority.startAuthority(ServerAuthority.java:58)] - [RMSERVER] input diviceId : 98-06-3c-57-8a-35 authority : DeviceWriteDeviceControlDeviceRead
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.ready
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:33] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$1.handleAlarm(OpenApiPlugin.java:135)] - job schedule (Wed Aug 07 10:11:33 CEST 2024)
[2024-08-07 10:11:36] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$2.handleAlarm(OpenApiPlugin.java:156)] - job schedule server time check from web (Wed Aug 07 10:11:36 CEST 2024)
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.stop
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:58] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:152)] - [RMService] stop error! 98-06-3c-57-8a-35 e: Already disconnection.
[2024-08-07 10:11:58] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:154)] - DestroyQueue : 98-06-3c-57-8a-35


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