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MagicInfo / Schedule Publishing Problem - Hourly schedule hangs at 6 items

« Last post by shmazo on August 24, 2023, 08:51:04 PM »

I am trying to create a schedule where a playlist plays on the hour every hour all day.

I have tried with two different playlists with the same results.

I can schedule 5 hourly instances no problem, but the 6th instance causes the publish to hang. Sometimes a partial publish, sometimes it hangs at 0%.

The playlists I am using are around 500MB - but again I am not trying to publish several DIFFERENT playlists - just the same one starting every hour on the hour.

I have uploaded all new "clean" assets (mp4 video files) with identical results so do not think this is any type of data corruption.

The system will happily play either of these playlists in a "Never Expire/24-7" loop. It will also happily play 5 hourly instances. Just will not allow me to publish an schedule with 6 or more instances of this playlist.

Any ideas?

MagicInfo Lite / Re: I do not see the unapproved list in server

« Last post by Pepijn on August 16, 2023, 01:11:46 PM »

Dear fac magic,

When you are sure you are using the server administrator role and not the administrator role within an organization. you can try to add an extra rule in the database. We have noticed before when a installation has been updated multiple times it misses a user's role.
Tabel: mi_user_map_ability_role
Add ability_id = 99 to role_id = 1

Kind regards, Pepijn.

MagicInfo / Re: S10 Player screens not showing in unapproved devices

« Last post by Pepijn on August 16, 2023, 01:08:02 PM »

Dear vmichenka,

We have noticed some issues with these new models.
My advice would be first to update the firmware to the latest version, I believe it is currently on 1100.3.

When you still have issue, the IPV6 connection can also be an issue, please then try to force the screen to connect over the IPV4 connection.

Kind regards, Pepijn.

MagicInfo / Database upgrade error

« Last post by michael.kristaly on August 15, 2023, 02:57:45 PM »

hey all, first time trying to upgrade magicinfo to V9

could not upgrade the db inthe magicinfo seerver installer (db and was are on same box)

when trying to upgrade via http://localhost:8080 as prompted im getting this error

Migration V211000.0__Update.sql failed
--------------------------------------
SQL State : 42601
Error Code : 0
Message : ERROR: syntax error at or near "ON"
Position: 122
Location : C:\MagicInfo Premium\flyway\sql_postgres\V211000.0__Update.sql (C:\MagicInfo Premium\flyway\sql_postgres\V211000.0__Update.sql)
Line : 68
Statement : INSERT INTO MI_CMS_MAP_FILE ( MEDIA_TYPE, FILE_TYPE, DEVICE_TYPE, DEVICE_TYPE_VERSION) VALUES('DLK','DLK','SPLAYER',9.0) ON CONFLICT ON CONSTRAINT mi_cms_map_file_pkey DO NOTHING

anyone got any idea how or why it is happening, and how to resolve it

MagicInfo / S10 Player screens not showing in unapproved devices

« Last post by vmichenka on August 03, 2023, 01:11:44 PM »

Hello,

I work as an IT technician in a big company. We have dozens of MI screens, all previous screens have S4 and S6 Players with no issues. Now we got 2 new panels with S10 Players and they're not able to connect to the server. Everything is set as on previous screens, but they won't appear in unapproved devices.

Some details about the screens: Model: QM43B; Model Code: LH43QMBEPGCXEN; S10 Player. Connected via LAN. The firewall on the Windows Server is off and the firewall on the main server is set according to documentation. The date and Time are set correctly. The version of MagicINFO server is 21.1040.2

Tried solutions: Connecting to 4G hotspot, setting the connection to test server
Any other suggestions?
Thanks in advance

MagicInfo / Re: No content showing in Playlist Edit / Cannot Add to Playlist from Content tab

« Last post by sandersonMMA on August 02, 2023, 06:22:16 PM »

Hey, 8 months later, but still appreciated. Thanks for the tip. I believe all our images are PNG and we are using Lite. So that seems to be the answer. We ONLY use the MagicInfo system and displays once a year at our annual conference, so I will try to remember this in December!

MagicInfo Lite / Re: I do not see the unapproved list in server

« Last post by fac magic on August 02, 2023, 03:48:58 PM »

Thank you for replying, I checked this and the device says it is not approved.

MagicInfo Lite / Re: I do not see the unapproved list in server

« Last post by SaDiKoFF on August 02, 2023, 03:06:55 PM »

Hi, it is possible that the screen is already added/approved in MIS. In the screen, go and play network content. press status button on the remote and you will see current status of the screen if it is unaprooved or connected.

Regards,

MagicInfo / Re: Can't activate license on magic info server

« Last post by SaDiKoFF on August 02, 2023, 04:41:03 AM »

Hi, Magicinfo only allows you to add/activate 1 type of license. For example if you purchase 1 screen and 1 license and activate it and after some time you purchase additional screen and additional license, magicinfo will not let you introduce new license.
In this case you have to ask your license provider to make a "license merge" process.

Regards,

MagicInfo / Re: No content showing in Playlist Edit / Cannot Add to Playlist from Content tab

« Last post by SaDiKoFF on August 02, 2023, 04:33:58 AM »

Hi, there are some possible reasons:

- png files only works in premium mode
- jpg files work on lite and premium mode
- if Playlists are created as lite and the picture is png, it will not appear

Regards,

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