[zonehck]

Hi Team
i need a help . im configuring 2 magicinfo application server and i have one DB, with load balancer application working if i use load balancer ip . but when i try to take device remote im getting error "The device is not connected to the server." anything im missing ?

[Pepijn]

Dear zonehck,

As I understand correctly when using a load balancer you need the following in place.
2 MI installations
1 DB installation
1 Reddis/Memchache
1 Samba for storage

Have you also checked the config.properties file from MI? Here you can also find reddis info.
Hope this helps you.

Kind regards, pepijn.

[zonehck]

Hi pepijn,

Thanks for your reply, no currently I don’t have redis .
I have 2 MI app windows
MSSQL
Shared drive
L4 Load Balancer

Load balancer working fine also I can access both MI server individualy and LB & file upload , shedule , user , device everything I can see from both server but when I tried take device remote from server B for eg I’m not able take remote or can’t push any shedule. But I can do from server A
I believe TV is connected to server through LB . Any changes I need to do in config ? Or point LB ip in config ? Please let me know

M

[Pepijn]

Zonehck,

Clear thank you for the additional info.
Perhaps you can check the RM address in the interface of Magcinfo under Setting>External Server Management>Remote control server

Next to that perhaps you can double-check your config.properties file and see if you need to make any adjustments.

Kind regards, Pepijn.

[zonehck]

Hi Pepjin,
RM server already configure even I have added both servers, I’m wondering anything need to be done on config.properties in both server to sync up ?