[sl_it]

We recently purchased a license to allow more than 25 TV's in the portal. Went with the recommendation of Samsung based on what we were using already, the free version. I can add in and discover new TV's from anywhere. But I can't remote control them. Though the quick control works for restarts.

Server is hosted at AWS.
Server 2012 x64 with all updates
MagicInfo Server (for S player) V4.1 Build NA-MIIPS-4100.0
Firewall is off on the server.
Ports 80, 7001, 3389, 5500 and 5901 open on the server.
Ports 7001, 5500 and 5901 open on the client.

Error in the RM_WSRM log shows;

[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:388)] - ========================================
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:389)] - RMService.status
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:391)] -  [deviceId] c4-57-6e-e6-15-a9
[2017-10-02 14:31:04] ERROR [com.samsung.rmServer.common.ServerToken.startToken(ServerToken.java:55)] - [RMSERVER] input token! deviceId : c4-57-6e-e6-15-a9 token : JDMyYmZmOTc1MzRmOTQ3MWMkdA==
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:388)] - ========================================
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:389)] - RMService.ready
[2017-10-02 14:31:04] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:391)] -  [deviceId] c4-57-6e-e6-15-a9
[2017-10-02 14:32:05] ERROR [com.samsung.rmServer.controller.main.RemoconControlAjax.handleRequestInternal(RemoconControlAjax.java:99)] - inputQueue from device - c4-57-6e-e6-15-a9 stop
[2017-10-02 14:32:06] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:388)] - ========================================
[2017-10-02 14:32:06] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:389)] - RMService.status
[2017-10-02 14:32:06] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:391)] -  [deviceId] c4-57-6e-e6-15-a9
[2017-10-02 14:32:06] INFO  [com.samsung.rmServer.openapi.web.OpenApiController.doRest(OpenApiController.java:299)] - error code : 1002 message : Does not match the token.

Thanks in advance for anyone help!

Clark

[atpordan]

Did you find any solution?  At my organization I was testing the fw upgrade and now I have the exact same issue after upgrading the firmware of a QM43R Test device from "T-KTM2ELAKUC-2160.6 - T-KTM2ELAKUS-1045" to "T-KTM2ELAKUC-2440.1 - T-KTM2ELAKUS-1054 - T-NVT18SWWS-1010"  :'(

I am still able to manage it (publish content/schedule, etc...) and Screen Capture also works fine, but no remote control at all.

In rm_wsrm.log I have the very same error at RMServer connection attempt:

^{[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:21] ERROR [com.samsung.magicinfo.rc.common.ServerToken.startToken(ServerToken.java:59)] - [RMSERVER] input token! deviceId : 98-06-3c-57-8a-35 token : JDVhMjllNDA1MzM4NTBkZTIkdA==
[2024-08-07 10:11:21] ERROR [com.samsung.magicinfo.rc.common.ServerAuthority.startAuthority(ServerAuthority.java:58)] - [RMSERVER] input diviceId : 98-06-3c-57-8a-35 authority : DeviceWriteDeviceControlDeviceRead
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.ready
[2024-08-07 10:11:21] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:33] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$1.handleAlarm(OpenApiPlugin.java:135)] - job schedule (Wed Aug 07 10:11:33 CEST 2024)
[2024-08-07 10:11:36] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$2.handleAlarm(OpenApiPlugin.java:156)] - job schedule server time check from web (Wed Aug 07 10:11:36 CEST 2024)
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.stop
[2024-08-07 10:11:58] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-07 10:11:58] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:152)] - [RMService] stop error! 98-06-3c-57-8a-35 e: Already disconnection.
[2024-08-07 10:11:58] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:154)] - DestroyQueue : 98-06-3c-57-8a-35}

[ontech]

hello
the remote control are only for player S with unified licence 2
the lite licence is not supported
have a good day

[atpordan]

Thank you ONTECH, but we do have "Unified Player License 2 (I, S, Signage)"
It is working fine with the rest of devices.
I am only facing this issue since upgraded the FW on our test device

from T-KTM2ELAKUC-2160.6 - T-KTM2ELAKUS-1045"
to "T-KTM2ELAKUC-2440.1 - T-KTM2ELAKUS-1054 - T-NVT18SWWS-1010

so I suppose it is somehow related to the newer firmware. 

[ontech]

A new firmware version is available 2450.0

https://www.samsung.com/levant/support/model/LH43QMRBPGCXEN/

[atpordan]

Thank you ontech
I managed to update to the most recent version:

^{T-KTM2ELAKUC-2450.0
T-KTM2ELAKUS-1054
T-NVT18SWWS-1010}

But unfortunately I receive the very same error in the logs:

_{[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-14 11:34:00] ERROR [com.samsung.magicinfo.rc.common.ServerToken.startToken(ServerToken.java:59)] - [RMSERVER] input token! deviceId : 98-06-3c-57-8a-35 token : JGI2MTc1ZGIxZWQzNDYwYTYkdA==
[2024-08-14 11:34:00] ERROR [com.samsung.magicinfo.rc.common.ServerAuthority.startAuthority(ServerAuthority.java:58)] - [RMSERVER] input diviceId : 98-06-3c-57-8a-35 authority : DeviceWriteDeviceControlDeviceRead
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.ready
[2024-08-14 11:34:00] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-14 11:34:01] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$1.handleAlarm(OpenApiPlugin.java:135)] - job schedule (Wed Aug 14 11:34:01 CEST 2024)
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.status
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:333)] - ========================================
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:334)] - RMService.stop
[2024-08-14 11:34:36] INFO  [com.samsung.magicinfo.rc.openapi.web.OpenApiController.doRest(OpenApiController.java:336)] -  [deviceId] 98-06-3c-57-8a-35
[2024-08-14 11:34:36] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:152)] - [RMService] stop error! 98-06-3c-57-8a-35 e: Already disconnection.
[2024-08-14 11:34:36] ERROR [com.samsung.magicinfo.rc.openapi.custom.service.RMService.stop(RMService.java:154)] - DestroyQueue : 98-06-3c-57-8a-35
[2024-08-14 11:34:48] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$2.handleAlarm(OpenApiPlugin.java:156)] - job schedule server time check from web (Wed Aug 14 11:34:48 CEST 2024)
[2024-08-14 11:35:01] WARN  [com.samsung.magicinfo.rc.openapi.web.OpenApiPlugin$1.handleAlarm(OpenApiPlugin.java:135)] - job schedule (Wed Aug 14 11:35:01 CEST 2024)}

Are you aware of any trusted repo where older BEM firmware updates are available? I would try to downgrade it via MagicInfo or if it is not working via USB drive.

[ontech]

sure

https://www.bcpartnerportal.com/lfd-downloads/#elf_l1_TEZEIEZpcm13YXJlL1FNTl9RQk5fUUVOX09NTl9PTUJfT0hOX09NTi1EX09ITi1EX1ZNUi1VX1FNUl9RQlJfUUhSX1FCUi1UX1NIUl9PSEYtU19RTVRfUUJUXzI0MzAuMw