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MagicInfo-I Premium / Getting to the Magicinfo source on an S2 player
« Last post by scaryboost on March 08, 2023, 02:20:13 PM »
I have multiple screens with the S2 player who are seen from the server, you can send content to them, but on the screens themselves the magicinfo player source is greyed out. Additionally, when i press the magicinfo player button on the remote it says no available.
MagicInfo / Problem with displaying the content from the link
« Last post by M52B28 on March 01, 2023, 11:58:42 AM »
Hello everyone,
This is my first post in this forum, sorry in advance for mistakes  :)

I'am new person in it department in company "X". This company has system MagicInfo 9 server with 32 TV. I Can display different contents, url also, but i have problem with link like this:
When i tried display this link, i had a white board on lcd.. :( In web browser on my PC this link was displayed correct.
I don't have idea where is problem. Link is correct.
Exact same format. All work on playlists but they do not show up in the playlist edit window as addable content. Nor can I add to Playlist from the Content menu. The only way to get something in a playlist is to select what I want and Add to New Playlist. Which, of course, I don’t want to have to recreate a playlist just to add one item to it.
Dear SandersonMMA,

Perhaps the new images have a different configuration than your other images.
Please check if you can find any differences.
MagicINFO can handle best:
RGB color
max 72 DPI
max resolution 1920x1080 or 1080x1920
JPG and/ or PNG format

Kind regards, Pepijn.
Very frustrating. I have 8 Playlists for our annual Trade Show starting tomorrow. A new piece of content (image) has been uploaded to the server. If I click on the new content and select Add to Playlist, no playlists are showing in the window. If I go to the Playlist itself, it says Upload Content using the Content Menu and doesn't let me see any of my content there...

I REALLY do not want to have to recreate all these playlists, simply to add another piece of content to them.

This is a new install of MagicInfo 8.

Thanks for any help.

MagicInfo / Re: Can't activate license on magic info server
« Last post by Pepijn on January 17, 2023, 12:58:51 PM »
Dear TSFit,

Most likely you can activate your license with the disconnected method. Then you need to ask your license vendor to create a keyfile in the Samsung database.
He needs from you the license key and your HW code to process this.

9 out of 10 times this is the solution for this message.

Kind regards, Pepijn.
MagicInfo / Can't activate license on magic info server
« Last post by TSFit on January 16, 2023, 08:10:25 AM »
Hi everyone, in our company we bought 3 samsung monitor with magic info for  bulletin boards.

We are able to activetemagic info license for 1 of this monitor but when we are approaching for activate license (paied license) for another 2 monitor we receive an error message like "contact license slm error code" and we can't activate any more license on the server!

does anyone know this error?

Samsung support has not responded yet.
MagicInfo-I Premium / Magicinfo V8 with MS SQL 2016 Express SP3
« Last post by guy4732 on January 13, 2023, 05:56:26 PM »

Wondering if you guys are able to help out, just having random problems setting up the server using ms sql express 2016 with Service pack 3.

So i'll mention what I do in the process to install MI with MS SQLE and someone let me know if I missed anything or incorrectly set it up.

1: Download SQL 2016 express SP3 & Smss & MI V8

2: Install SQL server basic default installation

3:Enable TCP IP in sql configuration, and named pipes, change TCP IP ports from dynamic to whatever number you decide

4:open SMSS & change sql authentication to windows & sql

5:Restart PC

6: Install MI V8

7: Select MS SQL for the database and give it the password

8: Go to the Magicinfo Premium install folder, go to mssql and run those scripts to create a database, user & tables

9: Restart PC & start magicinfo(Go to its website, service should automatically start within 5min of pc booting.

So, Once i do all of this, I go to magicinfo website to sign into the admin account and add licenses, BUT It tells me wrong password. I checked the MSIINformation txt file created during installation which HAS THE PASSWORD WRITTEN, And it doesnt work. It either says an error has occured OR invalid password on anything. I've tried manually changing the passwords in the sql server ( I verified that the table was created, User is created, Database is created).

You can also change the password in the database, please find the following table

If you change the password details here in: $2a$10$QOrOX5IOGdQ75nv4LqWigeWA35MOLHf8NszMhl2.UfWlriNdnnAp6

That specific user will have the following password: Axk7ALQkg6

Still doesnt work. And best part is, there is no documentation on how to troubleshoot anything related to DB for MI, The installation instructions are basically everything I mentioned above.

And if I check the file in the conf folder in the installation directory, it says this for the wsrm connection... wtf?

What is this? Why is it defaulting to using postgresql to connect to my ms sql server? Obviously not going to work as postgre is NOT installed on the server?

if i go to the magicinfoconfig editor app, (Run as admin) it says the DB port is 1...... and the IP is I have tried setting up MI with MS SQL using MI v6, v5, v7, v8, v9 NONE of them work. Everytime I set everything up and it doesnt work, I simply format the PC and start over from fresh, Reinstall windows and then the sql and MI. Like, What am I missing. The SQL server and MI are sitting on the same pc...... Its connecting to Localhost...... I can open CMD and do the SQLCMD command to connect to the server, I'm in the database, I can also connect to the database using the magicinfo account from a remote computer.... But magicinfo cant seem to do anything. This is some of the worst software i have ever had the pleasure of working with. And i am not paying 500 euro;s for someone to install this for me. Its not  a hard task to do, it just needs better documentation on the process. because there is SOMETHING they didnt add which is required for functionality. Explain why after a fresh install it uses postgresql to connect to my microsoft sql server...................... I've done this installation at least 10 times within the last 3 days.
MagicInfo / Re: Hardware - Very Dim Screen - OH55F
« Last post by Pepijn on November 25, 2022, 09:59:48 AM »
Dear Ppierre61,

Get in contact with the people off You can request a firmware update or request assistance with a factory reset on the screen.

Kind regards, Pepijn
MagicInfo / Hardware - Very Dim Screen - OH55F
« Last post by Ppierre61 on November 24, 2022, 05:31:13 PM »
Howdy folks,

Total newbie here. I own a small ice cream shop in upstate New York and I have 2 Samsung OH55F screen that run Magic Info to display my menu. I use the service to upload my menu as it changes.

Recently, one of my screens went very dark. Not off, just very very dim. If I crouch and look at the screen at a very acute angle, I can see the content and change settings.

The other screen is working as it should. I haven’t changed any settings on the hardware. On the dim screen, eco mode is off. I’ve restarted the unit. 

We spent so much money on this units, I’m really nervous the screen is broken, but perhaps there is a setting or configuration that will bring it back to life.

I’ve moved the brightness and contrast to 100 but that’s doesn’t appear to be issue.

I have not reset to factory settings for fear of losing my configuration to

Any assistance or tips would be very much appreciated.
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