MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM

Digital Information Displays (Digital Signage) => MagicInfo-I Premium => Topic started by: belgirt on May 28, 2018, 01:43:42 PM

Title: Samsung Magic Info V3 Server cant ping the I player SBB-B64DI4
Post by: belgirt on May 28, 2018, 01:43:42 PM
Hi 

can anyone help me with my problem. I have installed a Magic Info Server V3 with Samsung SBB-B64DI4 player.  my issue;
1. Server cant detect any SBB-B64DI4 connected in the same VLAN when adding devices
2. SBB Player can ping the Server but the Server cannot.

BTW I have a License
Title: Re: Samsung Magic Info V3 Server cant ping the I player SBB-B64DI4
Post by: Pepijn on May 29, 2018, 10:44:52 AM
Hi Belgirt,

Try to find out if your network ports are all open for communication that MagicInfo server needs.

If the SBB can ping the server but the server, not the SBB I would try to search it on the server.

Kind regards,
Pepijn.

Title: Re: Samsung Magic Info V3 Server cant ping the I player SBB-B64DI4
Post by: belgirt on June 04, 2018, 06:33:31 AM
Hi Pepijn

I contacted Samsung for assistance and now working.
Title: Re: Samsung Magic Info V3 Server cant ping the I player SBB-B64DI4
Post by: Pepijn on June 05, 2018, 07:12:49 AM
That is great!

Could please share the solution of Samsung with us?

Kind regards,
Pepijn.