Publishing content stuck at 0%

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Offline bxt8q21

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Publishing content stuck at 0%
« on: April 12, 2023, 06:20:38 AM »
Hello, I've been trying to publish a content in one of our TVs. Any file type that I try to publish is always stuck at 0% of uploading (please check attached).

Here are the troubleshooting steps that I took:
- Pinged server to TV (works)
- Checked the software version
- Restarted the player
- Reinstall Software

I need your help.

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Offline Pepijn

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Re: Publishing content stuck at 0%
« Reply #1 on: April 12, 2023, 09:28:15 AM »
Dear bxt8q21,

Are you sure the player is online in MagicINFO?
It does not mean that the system is functioning because you can ping it from the server, you also need to have set up the I-Player correctly.
Next to that, it would be wise to check if you have the relevant port open, by default these are 7001 with no SSL and 7002 with SSL.

Kind regards, Pepijn.

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Offline SaDiKoFF

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Re: Publishing content stuck at 0%
« Reply #2 on: August 02, 2023, 04:09:42 AM »
Hi, go to MagicInfo Server -> Device -> Notifications. There you can see if there is some error, problems etc.
If there is no notifications and no errors, it is possible that you have a demo license that get expired.
In case that you use 7002 port as ppjin comented, for communication with new S7 and up, you need to replace TLS key file and modify setup file. It is not a user friendly procedure.

Regards,