Recent Posts

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11
MagicInfo / getting error: max device connections exceeded
« Last post by TroyPL on January 16, 2024, 08:58:19 PM »
We just purchased a Samsung QB50B signage monitor. When I try to approve it to be added to our magicinfo lite server I keep getting the error message: Max. device connections exceeded."  Our server shows that we are only using 3 of the 25 free licenses so this would make the 4th one we added on. The version of magic info lite is 7100.  Anybody knows what would be causing this issue? Thanks.
12
MagicInfo / Re: MagicInfo 9 Remote Control Window not working properly
« Last post by [email protected] on November 23, 2023, 07:45:58 PM »
If VPN is avaliable, all up and running, no problem!
13
MagicInfo / Re: MagicInfo 9 Remote Control Window not working properly
« Last post by [email protected] on November 23, 2023, 07:42:36 PM »
Latest V9 Version, latest Firmware, ip Adresses for RCS Server alfeady changed, but no screen stream
Display is Connect to the Server over the Internet, no vpn avaliable. Please help

Kind regards
Markus from Vienna
14
MagicInfo VideoWall / Re: Help needed with videowall file formats
« Last post by annablackwell on November 20, 2023, 12:23:26 PM »
Hello natt432,

I understand the importance of seamless video integration for your videowall, and I'd be happy to assist. In the realm of signage solutions and wall decoration, ensuring the right file formats is crucial for optimal display.

For Magicinfo, consider these steps:

File Format: Magicinfo often supports common formats like MP4 or WMV. Try converting your Quicktime file to one of these formats using reliable video conversion tools.

Resolution: Ensure your video resolution aligns with the videowall's specifications. If your screens are 768*2732, double-check that your video resolution matches this configuration.

Bit Rates and Duration: For smoother playback, use moderate bit rates and reasonable durations. Experiment with different settings to find the balance between quality and compatibility.

Compatibility: Confirm the Magicinfo version you're using and check its documentation for any specific requirements regarding video file types.

If you encounter further challenges, feel free to reach out. I specialize in signage solutions and wall decoration, and I'm here to help you achieve a flawless display experience for your videowall.
15
MagicInfo / MagicInfro Add domain User Problem
« Last post by [email protected] on November 15, 2023, 12:06:43 PM »
Hello

I have a problem when adding a user from the AD domain
The LDAP server is connected, I can also find the user, but I can't add it because it doesn't add the user login name, but the CN Name (full name of the user) I get an error message

User IDs can only contain alphanumeric characters and periods (.).

I tried to change CN Username to login name and it works like this, but I can't change every user's full name to login name

what am I doing wrong?

Thank you.

best regard

Dominik G.




16
MagicInfo / Rest API 2.0 Cant change content duration
« Last post by jonathan on November 15, 2023, 05:16:39 AM »
Hi,

I have been unable to change the content duration of an image when creating a playlist through the API. For some reason even when I input a different value I get the default content duration 5 seconds. I have tried to change the  default time too with out any luck. Here is the input and resultant code below.

Input:
{
  "groupId": 5362,
  "playlistName": "Test Playlist 2",
  "playlistType": 0,
  "deviceType": "SPLAYER",
  "contentList": [
    {
      "contentId": "3811054D-6F5E-47FD-925F-EF3908766AB7",
      "contentOrder": 1,
      "contentDuration": 10
    },
    {
      "contentId": "61DDEBC9-FADB-4A6E-BA02-FB7DC8D5C890",
      "contentOrder": 2,
      "contentDuration": "20"
    }
  ]
}

Result:
{
  "apiVersion": "2.0",
  "status": "Success",
  "items": {
    "playlistId": "098dfc84-0db8-4e82-8254-74beaad24501",
    "deviceType": "SPLAYER",
    "deviceTypeVersion": 1,
    "playlistName": "Test Playlist 2",
    "groupId": 5362,
    "groupName": "default",
    "shareFlag": 1,
    "metaData": "-",
    "shuffleFlag": "N",
    "contentCount": 2,
    "playTime": 10,
    "totalSize": 785735,
    "lastModifiedDate": 1700025245616,
    "playlistType": "0",
    "versionId": 1,
    "contents": [
      {
        "playlistId": "098dfc84-0db8-4e82-8254-74beaad24501",
        "versionId": 0,
        "contentId": "3811054D-6F5E-47FD-925F-EF3908766AB7",
        "contentName": "craftworks",
        "thumbFileId": "6B78E84E-FA07-485F-AE0C-4BE073E666BC",
        "thumbFileName": "craftworks.png.png",
        "thumbFilePath": "/servlet/ContentThumbnail?thumb_id=6B78E84E-FA07-485F-AE0C-4BE073E666BC&thumb_filename=craftworks.png.png_MEDIUM.PNG",
        "playTime": "",
        "hasDefaultPlayTime": false,
        "contentOrder": 1,
        "contentDuration": 5,
        "contentDurationMilli": "",
        "startDate": "",
        "expiredDate": "29991231",
        "mediaType": "IMAGE",
        "isSubPlaylist": false,
        "randomCount": 0,
        "playWeight": 1,
        "lastModifiedDate": 1698362552580,
        "contentTagValue": ""
      },
      {
        "playlistId": "098dfc84-0db8-4e82-8254-74beaad24501",
        "versionId": 0,
        "contentId": "61DDEBC9-FADB-4A6E-BA02-FB7DC8D5C890",
        "contentName": "1679552744155",
        "thumbFileId": "2EB27400-C127-417A-AC07-225AE8B2A572",
        "thumbFileName": "1679552744155.jpeg.png",
        "thumbFilePath": "/servlet/ContentThumbnail?thumb_id=2EB27400-C127-417A-AC07-225AE8B2A572&thumb_filename=1679552744155.jpeg.png_MEDIUM.PNG",
        "playTime": "",
        "hasDefaultPlayTime": false,
        "contentOrder": 2,
        "contentDuration": 5,
        "contentDurationMilli": "",
        "startDate": "",
        "expiredDate": "29991231",
        "mediaType": "IMAGE",
        "isSubPlaylist": false,
        "randomCount": 0,
        "playWeight": 1,
        "lastModifiedDate": 1698357585263,
        "contentTagValue": ""
      }
    ],
    "thumbFileId": "",
    "thumbFilePath": "",
    "thumbFileName": "",
    "categoryList": [],
    "ignoreTag": 0,
    "evennessPlayback": 0,
    "defaultContentDuration": 5,
    "playlistVersions": [
      {
        "versionId": 1,
        "lastModifiedDate": 1700025245616,
        "isActive": true
      }
    ],
    "amsDirectPlay": false,
    "hasSubPlaylist": false,
  },
  "isOutDoorSBox": false
}
17
MagicInfo / Re: Database upgrade error
« Last post by WP_User on November 13, 2023, 06:29:58 AM »
Hey all

I came across this Post from Michael when I had the same issue.
I guess I figured out what the root of the issue:
We used Postgres 9.3, but you must use at least Postgres 9.6 for the v9 magicinfo server.
Sadly, the software doesn't check if the Postgres version is right before update...

18
MagicInfo / Re: One of my displays is not showing the scheduled media
« Last post by aprestonpropi on November 06, 2023, 09:53:51 PM »
Also, I forgot to note but I did also verify the clock on the web panel matches the clock on my server PC.
19
MagicInfo / One of my displays is not showing the scheduled media
« Last post by aprestonpropi on November 06, 2023, 09:44:56 PM »
Hello, I have two displays and I have set both of them on the same schedule and one of them displays the media, but the other does not.

I am using Lite licenses and I have confirmed that the problem display is on the 'MagicInfo S' app, so I am not sure what is causing it to not display the media correctly.

I also have the schedule set to 24 hours and there are no errors showing under the 'Device' section of MagicInfo.

Really stumped on why one of my TVs is displaying but the other isn't.

I have attached some screenshots of what my admin panel looks like. Basically it is saying there is no scheduled content on one of the TVs, even though it is part of the group I scheduled and you can see the TV did download the content.
20
MagicInfo / I can't approve TV when I have licences
« Last post by Jacobo on November 04, 2023, 05:41:16 PM »
Hi,

When I tried to approve a TV, I received this error. I have a lot of licences, Could you help me ? I added you some Screenshots

Thanks in advance.
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