MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM
Digital Information Displays (Digital Signage) => MagicInfo-I Premium => Topic started by: smack664 on January 19, 2013, 03:11:38 AM
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I have a schedule created that has 4 frames, each frame is scheduled to run from 00:00:00 to 23:59:59, and repeat infinitely is checked off. For some reason it randomly goes back to the desktop and I have to go in to the java viewer and click run on the client icon. Any suggestions, do I have something set up wrong?
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Had the same problem.
You need to update to the latest verision for the client and the server software :)
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Oh that's great, any idea how I do that?
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Just thought I would update since I finally solved the problem, I did so much online research that if I could help out one person it would be worth it.
First thing I found out was don't call Samsung Canada, they didn't know what Magicinfo is, the rep offered to put me on hold while he found a manual. I finally spoke to the actual magicinfo help desk and they at least knew what they were doing but they could not figure out the problem.
I did the server and client updates and that did nothing. Then they recommended I remove the USB for my wireless keyboard and mouse, since the only way out of client is to hit the escape key, which was locked in my office. I then decided on my own, since Level 2 help desk never called back to eliminate all content that used the internet, and the problem was solved. I started to add the content back one screen at a time until I found the problem. The problem was one slide with the weather, I was linking to a full screen page from weatherunderground and once I took that out of the rotation the problem was solved!