[fac magic]

Hi All,

I recently was handed my organization's MagicInfo duties. My issue is connecting a new device to the server. I setup the new TV to point to our server and I got the message that it is connected and adjusted the time. However when I open the server, I do not see the unapproved device, in fact there is no unapproved section in my device list. I am an administrator. The attachment is my device list with no unapproved devices anywhere. any help will be appreciated

[SaDiKoFF]

Hi, it is possible that the screen is already added/approved in MIS. In the screen, go and play network content. press status button on the remote and you will see current status of the screen if it is unaprooved or connected.

Regards,

[fac magic]

Thank you for replying, I checked this and the device says it is not approved.

[Pepijn]

Dear fac magic,

When you are sure you are using the server administrator role and not the administrator role within an organization. you can try to add an extra rule in the database. We have noticed before when a installation has been updated multiple times it misses a user's role.
Tabel: mi_user_map_ability_role
Add ability_id = 99 to role_id = 1

Kind regards, Pepijn.