MAGICINFO DIGITAL SIGNAGE SUPPORT FORUM
Digital Information Displays (Digital Signage) => MagicInfo => Topic started by: KelG on September 14, 2020, 11:37:21 AM
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Hi All,
I have a MagicInfo Server V8, everything is working properly except the remote control not functioning as upon clicking it will takes very long to load and returns with a message asking to restart. Already tried restart but still the same. Please help.
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Hi All,
I have a MagicInfo Server V8, everything is working properly except the remote control not functioning as upon clicking it will takes very long to load and returns with a message asking to restart. Already tried restart but still the same. Please help.
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Dear KeIG,
Can you please inform us how you installed MagicINFO?
Did you do a fresh install or an upgrade from an older version (and wich older version)?
Did you encounter any issues during the installation?
In the pop-up window off remote control, you see a URL is the IP address the same as your MagicINFO interface?
You can also see the remote control URL in the config file in the installation folder off MagicINFO.
I hope this information will help you find the issue.
Kind regards,
Pepijn.