Content download incomplete

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Offline mecaer

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Content download incomplete
« on: March 30, 2022, 10:17:55 AM »
Uploading new content on a group of three monitor, on one of these the operation hangs.

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Offline Pepijn

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Re: Content download incomplete
« Reply #1 on: April 15, 2022, 01:15:24 PM »
Dear mecaer,

Try to find any differences between the three devices, you can think of the following
- on/ offline status
- Source
- Firmware
- Network connection
- Device model

Kind regards Pepijn.

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Offline JohnBallard

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Re: Content download incomplete
« Reply #2 on: August 23, 2022, 02:48:17 PM »
I am struggling with a similar issue too.  I have a number of  PM55H monitors.  Most of them the content gets downloaded, but one of them never receives the content.  It always shows as 0% Schedule Published.  The same Schedule is correctly downloaded to the other monitors.

The monitor in question shows:
Player Version   MagicInfo_SPlayer_Tizen_1.0
MAC Address   c0-48-e6-e7-4a-5c
Last Check Time   2022-08-23 09:20:53.647000
Firmware Version   T-HKMLAKUC-2040.7 T-HKMLFWWS-1003 T-NVTLFFWWS-1025
Available Capacity   4.26 GB

so the server seems to be communicating with the monitor.  The Content Schedule indicates 'no data', and the content download status shows '-'.  The screen capture seems to be working and captures the MagicInfo cube video.

Does anyone have any suggestions what I can try to enable the download?

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Offline Pepijn

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Re: Content download incomplete
« Reply #3 on: August 23, 2022, 03:51:01 PM »
Dear JohnBallard,

It just sometimes helps in restarting the player on eth screen itself, with the remote you do the following.
Press: Home>Player>Netwrok channel

Another suggestion if this does not work is to give the screen a factory reset removing it from MagicINFO.
After this start from scratch with the screen.

I hope this will help you.

Kind regards,
Pepijn.

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Offline JohnBallard

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Re: Content download incomplete
« Reply #4 on: August 23, 2022, 07:20:29 PM »
Pepijn,

Thank you for giving me a clue to the solution.  The storage for the reader was set to USB.  I changed that to Internal.  I am watching the progress as the video content is being downloaded.  Should start playing once downloaded.

 :)