Recent Posts

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MagicInfo Lite / Re: "Error Code : 4345" when requesting free license

« Last post by Pepijn on December 09, 2024, 02:15:23 PM »

There are multiple error codes but the code 4345 means the server cannot access the Samsung database to activate the license.

You need someone with access to the Samsung portal https://www.secslm.com/ to provide you with an offline key file.

Then you can activate your license.

Kind regards, Pepijn.

MagicInfo Lite / Re: "Error Code : 4345" when requesting free license

« Last post by alffil on December 09, 2024, 01:47:42 PM »

I have the same problem with LITE licensing
Aany suggestion?
Where can I write to get support?

MagicInfo / Error Encountered in MagicINFO

« Last post by abdullah on December 02, 2024, 06:43:53 AM »

Hi all,,

I installed the MagicINFO software and set up MSSQL successfully. However, when I log in to my MagicINFO account, I encounter the following error:
"SQL: error was encountered."

I am not sure what is causing this issue, and I would appreciate your assistance in resolving it.

MagicInfo / Client sleeping

« Last post by nolly on November 24, 2024, 10:33:21 PM »

I have a screen in the foyer of our church which I manage from the AV desk, Both are on the same ethernet network. Every so often when I try to upload a new screen, I get a message saying "Not connected". To solve this, I go to the foyer display, turn it off for a minute and then turn it back on. Then it works.
Any ideas as to why the client loses this connection or how to fix it.
I am running Magicinfo Pro 2507.0 (c) 2004 on the server.
I have had the system for probably 14 years and am delighted that it is still working perfectly apart from this problem.

MagicInfo / Web Author cannot be launched

« Last post by Cyber29 on November 21, 2024, 01:16:04 AM »

Hello Genius,

I had a problem for the Web Author cannot be launched and mentioned "403 Error, Magicinfo Server version is lower than current Web Author. The version must be the same or higher."4

I updated the Magicinfo 9 to 21.1050 but issue persists.

Can share any insight with me how to fix it?

MagicInfo / Website URL showing up as white screen on display

« Last post by magician on November 19, 2024, 06:37:32 PM »

Hi There,

I am trying to use a google calendar link as content to a screen. I have tried using the web author and also having an input source change in the schedule to a website link. Each time it is just a white screen. I know this is possible because we had it working previously but we did recently change servers so maybe that is affecting something. I can get another website to work but for some reason there is a blockage for our calendar link. Any ideas?
Device Type: S Player 6
Device Model: QM43R

Thanks!

MagicInfo / Re: Website display problem

« Last post by ontech on November 12, 2024, 08:37:33 AM »

hi
what is the reference of your screen

MagicInfo / Re: Website display problem

« Last post by faca on November 12, 2024, 06:58:20 AM »

Yes it's working now.

Can you maybe help me with displaying canva via public view link directly in MagicInfo? Problem is that when i paste link in MagicInfo and check screen capture of device i can see that screen keeps refreshing like - showing canva design than white screen and than again canva design and so on now i don't know what could be the problem?

Thank you

MagicInfo / Re: Website display problem

« Last post by ontech on November 07, 2024, 10:26:07 AM »

hi
magicinfo does not allow you to preview web pages in the application. Only on the screen

MagicInfo / Website display problem

« Last post by faca on November 06, 2024, 12:29:37 PM »

Hello,

i was trying to add link in magic info but as soon as i click preview i get this error for any website that i would like to display..

Error:
Firefox can’t open this page

To protect your security, www.samsung.com will not allow Firefox to display the page embedded in another website. If you want to view this page, open it in a new window.

What could be the problem?

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