Hi, there are some possible reasons:

- png files only works in premium mode
- jpg files work on lite and premium mode
- if Playlists are created as lite and the picture is png, it will not appear

Regards,

Hi, usually very dim screens is a hardware failure. You have to contact an authorized service center for diagnostics and repair.
If screen have less than 3 years, it is covered by the warranty
If screen have more than 3 years, buy new one.

Regards,

S3 screens and up in premium mode can handle Multicast streams. In this case you can use and HDMI to IP encoder capable of multicast streaming.

In Magic Info go to Content->New-> Streaming and add a multicast ip and port you set up in the streamer.
This is the format   udp://239.x.x.x:8000 or rtp://239.x.x.x:8000
8000 is the port, it is tested and it works.

Then go to schedule and publish just created streaming content. If screens have some content, you can modify current schedule and add additional Ad channel for streaming.

Regards,

IT found the solution: the firewall couldn't decrypt the encrypted traffic because the self signing certificates and blocked it. Admin made a new rule for MagicInfo traffic and it's working.

Daer frfmanager and Ppierre61,

First off my apologies for the late reply, I just noticed your messages back here Ppierre61.
In your case, it really seems like an issue on the screen itself. Perhaps a firmware update or a factory reset would help. If you need assistance you can try to find a local distributor, perhaps you still have a warranty on your screens.

@frfmanager, From Magicinfo you create a schedule on the brightness level and share this to your screen. Perhaps someone has shared this with your screen and you need Magicinfo to reset or adjust it. Perhaps a factory reset will also reset these settings.

Kind regards, Pepijn.