Recent Posts

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SMART Signage TV / Re: content Publish
« Last post by Jensonbecker on July 16, 2021, 03:15:39 PM »
There may be multiple reason. Check first if there is any issue with the software and then hardware, and if you can't solve it by own then communicate with the provider. They will assist you well with this issue.
MagicInfo-I Premium / Re: SSL Certificate installation
« Last post by Pepijn on July 12, 2021, 01:52:13 PM »
Dear Rahul,

The only documentation I have I already shared with you via the previous link. Please double-check the steps and if you have the right type of certificate.
Just in case here a new link:

Kind regards,
MagicInfo-I Premium / Re: SSL Certificate installation
« Last post by LTSUPPORT on June 28, 2021, 08:02:24 AM »
Dear Pejin/ Team,

Need help with SSL installation as the service is not starting after adding connectors. Can you please share any supporting document so that i can start from scratch.

MagicInfo Pro / Re: RSS Feed no refresh
« Last post by Pepijn on June 02, 2021, 03:54:52 PM »
Dear Elaxrocha,

Can you please explain a bit more?
- What device types are you using
- Wich MagiciNFO version do you use
- How do you use/ have set up  the RSS feed

Kind regards Pepijn.
MagicInfo-I Premium / Unable to approve device
« Last post by LTSUPPORT on June 02, 2021, 01:09:58 PM »
Hello ,

We have deployed new samsung qe82r and unable to see any premium under magic info. We are finding it as Lplayer on the Magic info server. Please help.

MagicInfo-I Premium / Re: SQL error was encountered
« Last post by keee2k on May 05, 2021, 08:18:58 AM »
Problem with this has been resolved. I needed to update MSSQL manually by running 3 queries on my database. As it was here:

Now problem which i occur is that i cannot display anything on my screens, as well as i cannot make any schedule as there information with some errors:
Failed to save the data. Please try again,  then after trying again there is info with: SQL Error was encounter.

There are also some errors in log files:

[2021-05-04 09:40:50] ERROR [] - Violation of PRIMARY KEY constraint 'MI_CDS_INFO_SCHEDULE_PKEY'. Cannot insert duplicate key in object 'dbo.MI_CDS_INFO_SCHEDULE'. The duplicate key value is (3e9e4bdd-78a0-4a72-b4fa-dbb356c04f7f).
[2021-05-04 09:40:50] ERROR [] - Violation of PRIMARY KEY constraint 'MI_CDS_INFO_SCHEDULE_PKEY'. Cannot insert duplicate key in object 'dbo.MI_CDS_INFO_SCHEDULE'. The duplicate key value is (3e9e4bdd-78a0-4a72-b4fa-dbb356c04f7f).

Also when i try to upload any content on Tv there is no upload, and status is empty

Any ideas what the problem might be and how to solve it?
MagicInfo Pro / RSS Feed no refresh
« Last post by elaxrocha on May 03, 2021, 03:42:48 PM »

Is there any way to make rss feeds not refresh between web author pages?

MagicInfo-I Premium / Get DeviceId from MagicInfo website
« Last post by Suarez on April 30, 2021, 09:23:21 AM »
Hi everyone!

I have MagicInfo Premium with S3 players displaying a layout with a webpage embebbed. Adding a url widget to a layout in MagicInfo I can display my webpage inside MagicInfo inside TVs. My problem is that I need get and display the Device ID or Device serial number into my webpage.

I found Tizen website APIs and 'productInfo' API module to get Device ID, but my webpage is not a Tizen app, is a simple webpage hosted in a private server like '', and MagicInfo is displaying this website with a get request.

How can I access to TV serial number, MAC or IP address from a website through MagicInfo webview widget? Any idea?

I tried to generate a id number with fingerprint but all tvs generate same fingerprint because all tvs are same model with same configuration.
I tried to generate a random ID and save it at localstorage, sessionStorage and a cookie but TVs restart automatically and periodically and all that info is deleted, so a new random ID is generated and i miss identification.
I tried to pass a custom ID through url like '', but i have S3 players and I can not use MagicInfo variable tags so I have to create a custom layout for every tv, and manage content for every layout is a hard work.
I cannot get the private ip address and use it to generate a identifier.
I can develope native Tizen app to get access to Tizen apis and get tv serial number, but I need to display MagicInfo and my website same time, and not only my custom Tizen app with the website. If I develope a native Tizen app I have to choose to launch on Tv, Magic Info app or my custom Tizen app, and I want to display Magic Info and my webpage at same time.

Someone knows how can I get access to serial number, mac address or ip address from a webpage hosted in a private server that is displayed into magic info website?

Thanks in advance!!!

SMART Signage TV / Re: content Publish
« Last post by lewisreed on April 29, 2021, 05:20:59 AM »
Looks like this can be an issue of the system reboot. Any media or technology device running for an extended period without being rebooted will commonly run into these kind of normal issues. Devices have drivers and processors that will need to be restarted occasionally. Most of the indoor digital signage displays, you can set up a daily reboot.
SMART Signage TV / Re: Samsung SBB-SSF external Signage Box
« Last post by lewisreed on April 29, 2021, 05:10:24 AM »
Occasionally, you can come across a stuck with uploading or optimization due to your current login session. I recommend trying to fully log out of your account and log back in to see if this clears the issue.
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