Recent Posts

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1
MagicInfo / Re: S10 Player screens not showing in unapproved devices
« Last post by boruzszb on April 10, 2024, 02:14:27 PM »
Hey there everyone!

I have an update on the issue. The V9 21.1040.2. Server version and Samsung QM43B TVs are working fine together.

Dear Pepijn!

I'm wondering if it is there any solution for this problem? We are struggeling with the exact same problem. Our server version is:V9 21.1040.2.
We tried the firmware update on the Samsung QM43B TV model, which now running on 1140, and yet still not showing up on the unapproved device list.
At the same time we have some older models (PM43H), those are working just fine.

Thanks in advance!
Bence
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MagicInfo / Re: S10 Player screens not showing in unapproved devices
« Last post by boruzszb on April 05, 2024, 01:01:35 PM »
Dear Pepijn!

I'm wondering if it is there any solution for this problem? We are struggeling with the exact same problem. Our server version is:V9 21.1040.2.
We tried the firmware update on the Samsung QM43B TV model, which now running on 1140, and yet still not showing up on the unapproved device list.
At the same time we have some older models (PM43H), those are working just fine.

Thanks in advance!
Bence

3
MagicInfo / Magic info server - approuvé périphérique, licence requise
« Last post by elsy on March 30, 2024, 04:19:47 PM »
Bonjour,

Je tente mais en vain de connecter mon périphérique (QH55B) au serveur. la licence "Lite" est bien active, je suis passé en "Lite" sur la télévision. Le périphérique apparait bien dans ma liste "désapprouvé" mais quand je tente de l'approuver, je reçois un message me disant "la licence est requise".

Une idée de comment faire ?

Je vous remercie

Florent
4
MagicInfo VideoWall / video wall video not in sync
« Last post by ds_users99 on March 05, 2024, 03:14:55 AM »
I have 3 Tv setup as video wall. We tried to publish single video across 3TV as video wall. We used magicinfo server web author tool/function to setup videowall on 3 TV. However, 1st Tv is not sync with 2nd/3rd Tv when playing video ie lag by 1-2 secs.

Any idea?
5
MagicInfo-I Premium / S Player License Issue
« Last post by KaiMan on February 23, 2024, 09:13:57 AM »
Hello,

we had a Magicinfo Premium Server Version 4 running.
A new Server had been created and Magicinfo 8 was installed from scratch.
The old server was ramped down and the licenses were returned on the old server.

The license cannot be activated on the new V8 Server, (S Player license for 5 displays, bought in 2015)
The 5 Displays are only S2 devices.
In older posts I already learned that the license vendor needs to "update" the licenses to a supported newer version.
Our license vendor went out of business though.

What to do in this case? Is there a way to contact Samsung with that problem?
6
MagicInfo / Connection refused on Port 7002
« Last post by ds_users99 on February 20, 2024, 01:25:33 AM »
Magicinfo server cannot load login page for connection 7002 after setting up JKS SSL cert on server. Port It does not load even I tried to access from magicingo itself. Server running  magicinfo version 9. IT is running fine for connector port 7001.

Can anything help me?
7
MagicInfo / Re: Large server storage even if I delete the contents in Magic info
« Last post by osarmux on February 14, 2024, 01:46:03 PM »
Good morning:

I have already managed to solve it.

The Magic Info logs folder didn't take up much space.

Investigating the server where MagicInfo is located, it turns out that almost 40 Gb were occupied in temporary files (C:\Windows\temp) generated mostly by problems with the antivirus.

I have also discovered a folder in the path "Magic Info Premium\upload\pop\report" with files that appear to be simply logs but that occupy more than 13 GB. For now we have left it untouched because we have not had time to do a previous backup, but apparently we could delete them without problems.

Thanks for the help. All the best.
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MagicInfo / Re: Large server storage even if I delete the contents in Magic info
« Last post by osarmux on February 12, 2024, 10:16:17 AM »
Hi!

Thanks for your reply.

All the "recicle bin" (content, playlist, scheduled and ruleset) are empty.

I will check the logs folder as you tell me, this Wednesday, which is when the admin server comes, to see if I can solve it.

Thanks again for your help.
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MagicInfo / Re: Large server storage even if I delete the contents in Magic info
« Last post by nvergara on February 09, 2024, 03:06:47 PM »
Hi, you should try checking 2 things:

1) Check in the server this folder MagicInfo Premium\runtime\logs, this folder usually uses a lot of storage, just delete the old logs.
2) Check in your MagicInfo Web in the "contents" section the "Recycle Bin" you should empty it, also check this "Recycle Bin" in your playlists and schedule sections.

Of course make sure you have a snapshot of the server or a security copy before you try this.

Hope to solve your problem
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MagicInfo / Large server storage even if I delete the contents in Magic info
« Last post by osarmux on February 08, 2024, 11:30:25 AM »
Good morning:
The storage I have on the server (100 Gb) is filling up. I have tried deleting in Magic Info everything that I do not use (schedules, playlist, content, ...).
Everything I delete I also delete from the corresponding bin and still no space is freed up on the server.
I think the contents are being saved in a temporary folder on the server or something similar.
Could someone help me, please?
Thanks in advance.
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