DIGITAL SIGNAGE SUPPORT

Digital Information Displays (Digital Signage) => MagicInfo => Topic started by: EllesmereCollege on May 09, 2012, 05:14:22 PM

Title: Screens show as 'not connected'
Post by: EllesmereCollege on May 09, 2012, 05:14:22 PM

Hi,

When I log onto the server where the MIP software is installed as one user, all the screens show as connected. When I log in as another ( it's a local and domain admin, same as the first account) they show as disconnected and the 'Remote Access' (and other functions) aren't available. Why would this be and how do I fix it?

Many thanks

Title: Re: Screens show as 'not connected'
Post by: EllesmereCollege on May 10, 2012, 09:39:08 AM

Hi,

Fixed it! It looks like MIP resets the server name for each user.

Thanks

A.

Title: Re: Screens show as 'not connected'
Post by: EricL on May 18, 2012, 10:17:27 PM

Hi

glad you got it sorted, thanks for letting us know :-)

EricL

Title: Re: Screens show as 'not connected'
Post by: MikeBrandes on August 08, 2012, 01:09:30 PM

Quote from: EllesmereCollege on May 10, 2012, 09:39:08 AM

Hi,

Fixed it! It looks like MIP resets the server name for each user.

Thanks

A.

I've corrected the dsicrepancy between server names on client/server end. Still not allowing me to publish. Still displaying red not connected next to it. Are there any other steps to take before throwing the sign out the window  :P

Title: Re: Screens show as 'not connected'
Post by: Ewanl30 on August 08, 2012, 04:17:12 PM

Hi how do your screens connect to the magicinfo software is it via name or IP address?
i've had issues in the past with this as some my screens are on a different subnet