DIGITAL SIGNAGE SUPPORT
Digital Information Displays (Digital Signage) => MagicInfo => Topic started by: mecaer on March 30, 2022, 10:17:55 AM
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Uploading new content on a group of three monitor, on one of these the operation hangs.
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Dear mecaer,
Try to find any differences between the three devices, you can think of the following
- on/ offline status
- Source
- Firmware
- Network connection
- Device model
Kind regards Pepijn.
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I am struggling with a similar issue too. I have a number of PM55H monitors. Most of them the content gets downloaded, but one of them never receives the content. It always shows as 0% Schedule Published. The same Schedule is correctly downloaded to the other monitors.
The monitor in question shows:
Player Version MagicInfo_SPlayer_Tizen_1.0
MAC Address c0-48-e6-e7-4a-5c
Last Check Time 2022-08-23 09:20:53.647000
Firmware Version T-HKMLAKUC-2040.7 T-HKMLFWWS-1003 T-NVTLFFWWS-1025
Available Capacity 4.26 GB
so the server seems to be communicating with the monitor. The Content Schedule indicates 'no data', and the content download status shows '-'. The screen capture seems to be working and captures the MagicInfo cube video.
Does anyone have any suggestions what I can try to enable the download?
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Dear JohnBallard,
It just sometimes helps in restarting the player on eth screen itself, with the remote you do the following.
Press: Home>Player>Netwrok channel
Another suggestion if this does not work is to give the screen a factory reset removing it from MagicINFO.
After this start from scratch with the screen.
I hope this will help you.
Kind regards,
Pepijn.
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Pepijn,
Thank you for giving me a clue to the solution. The storage for the reader was set to USB. I changed that to Internal. I am watching the progress as the video content is being downloaded. Should start playing once downloaded.
:)