DIGITAL SIGNAGE SUPPORT
Digital Information Displays (Digital Signage) => MagicInfo-I => Topic started by: Scott on December 01, 2009, 12:15:41 AM
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I'm trying to upload content to the server via the browser client. I've tried FTP and HTTP but both are failing. In the directory %INSTALLPATH%\MagicInfo-i\runtime\content_upload
i actually see a folder being created but is empty. I have tried to drop files in here such as jpg but still no luck.
There is another directory %INSTALLPATH%\MagicInfo-i\runtime\upload\schedule where i have also tried to drop in schedules, but that also does not work
I'm trying to perform this task at the machine the server is installed on. All firewalls are off for now. I've tried calling samsung but am told it's a DHCP issue and they'll have to get back to me.
Anyone else have the same problem and or know possible solutions? Is there a way to just dump content into a folder and have the browser client pick up on it?
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I'm having the exact same issue. Failure at the FTP process. It seems the Author software communicates via HTTP to tell the server to create the folders and then the FTP process is supposed to happen but it fails. We are set up with DHCP as well. Have you tried switching to a dedicated IP? We're thinking of trying that next.
What was the phone number you called?
Thanks,
Brian
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Hello Brian, the number to call the Samsung Digital Signage Helpline is 01932 455214, they are very helpful.
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What version of the server software are you running? We jumped straight to 1006 and are curious to know if 1005 suffered from this same issue.
I plan on calling just so they can hear one more voice complaining about it.
Right now we have MagicInfo Pro working but we're a little disappointed with some of its limitations and really want to use the new Authoring software. If I find out anything I'll be sure to post it.
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I also went straight to version 1006. As for the number i called, i'll post that as soon as i can find it. Also try just asking for the magicInfo department when you call, there is a guy there named Steve who understands this problem with DHCP. Unfortunately my hours somewhat conflict with his so i haven't had the pleasure of picking his brain.
Please post your findings!
Thanks,
Scott
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Also having this same problem. Spent the past week on the phone with Samsung and they belive it might have something to do with computers that are on domains and i'm waiting for them to call me back. I installed on my personal computer and everything worked just fine, so who knows what it causing it. The number for the MagicInfo Dept. is 1-888-341-2482.
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I was finally able to get content uploaded, but only after the server was given a static IP
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I assigned a static IP to the server, uninstalled the server software and then reinstalled and still could not get it to register content. Called SAMSUNG again and they're still searching for answers, if anyone else has any ideas, i'd be big time appreciative.
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Hi everyone, if the Magicinfo I server is an FTP server then there is a clash with the ports. My server was an FTP server and used port 21 natuarlly, but when I re-installed Magicinfo I Server again, I used a different port, eg 7521. And that worked for me.
Bill
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Thanks Bill, I tried reinstalling on port 7521 and still no luck. I am using a standard Windows XP machine and MagicInfo is the only thing I use that computer for. MagicInfo Pro works with no problems so that adds to the confusion.
Mark
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Ok Mark, there must be something else then. It maybe best uploading the latest version, it is now 1006.1 I think. I haven't used it yet, but I will download it and then see.
Bill.
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1006 is the version i've been trying to use. Like I said in one of the earlier posts, i've been on the phone with SAMSUNG and they are absolutely baffled by the problem and keep forwarding the help ticket to a higher up person for more ideas. Hopefully they will eventually come back with some good advice.
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I have the same problem.
I installed InfoMagicI server on 3 PCs with fixed IP address.
On the first PC (XP Home), I have no problem installation. On two other PCs (XP Pro), I had the problem to upload content.
With the help of Samsung, I've uninstalled programs Samsung and all Java programs. I've reinstalled Java 6 Update 17 and MagicInfo_I on two PCs. On one all is OK, on the other I can't upload content or with ?FTP protocol? or ?http protocol?. The FTP server works since I can connect with the user-name "admin". I use MagicInfo 1006.0. I don?t found the 1006.1 version.
DAniel
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As I wrote in another post this might help.
Uninstall all Java Installations, all the server software etc.
Download and install jdk1.6.17 without the Java DB option, that was what support did.
Reinstall server software
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Hi All, I was having a simular issue witht eh authoring tool's publish feature. I am uploading via FTP port 21 and had that set correctly but you also have to set the http port (even if you do not use http method). For me, i changed the http port to 80 and all was happy.
hope this helps.
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I'm reinstall MagicInfo-i server, but i have a same problem.
My version of Java is 1.6.20.
Do you have an idea to help me ?
Thanks a lot