DIGITAL SIGNAGE HELP AND SUPPORT

Digital Information Displays (Digital Signage) => MagicInfo-I Premium => Topic started by: assem222 on April 11, 2019, 08:40:57 AM

Title: Issue to approval mointors on magic info server (Failed to approve device )
Post by: assem222 on April 11, 2019, 08:40:57 AM
Hello everyone,

I facing an issue when connect the screen to magic info Lite server couldn't accept to added to server and got error message (Failed to approve device )

I'm using magic info server 41018 version .

please need to help me to resolve this issue
Title: Re: Issue to approval mointors on magic info server (Failed to approve device )
Post by: Pepijn on April 11, 2019, 02:20:43 PM
Dear assem222,

This can have multiple reasons:
- Did you activate a license on the server?
- I see you mentioned a Lite server, the server is not really lite or premium but your license is, Is this correct setup on your device?

Kind regards,
Pepijn.
Title: Re: Issue to approval mointors on magic info server (Failed to approve device )
Post by: assem222 on April 14, 2019, 08:45:12 AM
@Pepijn

yes already lite licenses installed in server so I used lite server .
Title: Re: Issue to approval mointors on magic info server (Failed to approve device )
Post by: Pepijn on April 16, 2019, 10:04:16 AM
Dear assem222,

Did you also change the MagicInfo mode to Lite on your device?
You can find this in the Menu>Network>Server network settings>MagicInfo mode

Kind regards Pepijn.