Screens show as 'not connected'

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Offline EllesmereCollege

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Screens show as 'not connected'
« on: May 09, 2012, 05:14:22 PM »
Hi,

When I log onto the server where the MIP software is installed as one user, all the screens show as connected. When I log in as another ( it's a local and domain admin, same as the first account) they show as disconnected and the 'Remote Access' (and other functions) aren't available. Why would this be and how do I fix it?

Many thanks

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Offline EllesmereCollege

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Re: Screens show as 'not connected'
« Reply #1 on: May 10, 2012, 09:39:08 AM »
Hi,

Fixed it! It looks like MIP resets the server name for each user.

Thanks

A.

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Offline EricL

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Re: Screens show as 'not connected'
« Reply #2 on: May 18, 2012, 10:17:27 PM »
Hi

glad you got it sorted, thanks for letting us know :-)

EricL

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Offline MikeBrandes

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Re: Screens show as 'not connected'
« Reply #3 on: August 08, 2012, 01:09:30 PM »
Hi,

Fixed it! It looks like MIP resets the server name for each user.

Thanks

A.
I've corrected the dsicrepancy between server names on client/server end. Still not allowing me to publish. Still displaying red not connected next to it. Are there any other steps to take before throwing the sign out the window  :P

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Offline Ewanl30

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Re: Screens show as 'not connected'
« Reply #4 on: August 08, 2012, 04:17:12 PM »
Hi how do your screens connect to the magicinfo software is it via name or IP address?
i've had issues in the past with this as some my screens are on a different subnet