Problems after installing the latest version.

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Offline mpitalUA

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Problems after installing the latest version.
« on: June 08, 2012, 05:30:16 PM »
Hi, Thanks, in advance.
We  have a 3x3 grid of SyncMaster 400UXn running version client 3102.5
connected to a server 2600.16
Everything configure with specific IP addresses.

The Displays show in the Remote Management.
We have used the Scheduler to Publish content
According to the Publisher this operation succeed.

The problem is that the Display are not executing the script from the Scheduler.

Any ideas what are we missing.

Our previous Server computer crashed so we are replacing that one with a windows 7 machine as were instructed to update to this versions of software for client and server.

Thanks!

DIGITAL SIGNAGE HELP AND SUPPORT


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Offline Ewanl30

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Re: Problems after installing the latest version.
« Reply #1 on: June 11, 2012, 12:14:39 PM »
what is being displayed when you publish to the screen is it just black or do you get the Magicinfo Pro Screen saver just showing up?

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Offline mpitalUA

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Re: Problems after installing the latest version.
« Reply #2 on: June 11, 2012, 06:29:49 PM »
what is being displayed when you publish to the screen is it just black or do you get the Magicinfo Pro Screen saver just showing up?


We have being working on this.
We got the server (Windows7)to publish a video. According to the Scheduler, everything transfer correctly. Even though it takes to much time to transmit 63Mb to 9 Displays(Windows XP Embbeded).
Now the Display start rendering the video for 10 seconds then the video restarts, We know the video is way more than 10 seconds and the Scheduler program was operated by the person that normally publish new content when the display is working normally.

Any suggestions what to check to improve the file transferring.
We got the FireWall Service on the Server Disable and We know the firewall is  OFF on each of the displays.
All The Network cards are set to 100Mb Full Duplex
thanks again.

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Offline Ewanl30

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Re: Problems after installing the latest version.
« Reply #3 on: June 12, 2012, 11:34:02 AM »
there was a post on the forum before that it maybe an issue with the video file when it was produced
its on of the most recent posts possibly have a look at that and make the video file again see if that helps.
ive had that before myself.


DIGITAL SIGNAGE HELP AND SUPPORT

Re: Problems after installing the latest version.
« Reply #3 on: June 12, 2012, 11:34:02 AM »