Setup Laptop with PostgreSQL 8.3 and MagicInfo-i Premium Edition Server V1.0 Build NA-MIIPS-1100.2
Configured IP Settings
Laptop: xxx.xxx.xxx.xxx (testing server)
Client: xxx.xxx.xxx.xxx
Changed IP informatioon on MagicInfo client/server communication application
Pinged between the two devices <Success>
Tried to add device through MagicInfo Server (laptop)
Device doesn’t show up
Manually scan for the device by plugging in its IP subnet (range)
Doesn’t find the device
Telnet on port 7001 to the server from both the server and the client
Telnet connections both successful
Called MagicInfo
Discuss with Tier 2 tech everything that I’ve done so far
Verified port openings internally
Disabled Firewall settings and anti-virus application
Asked me to use a crossover cable and to make sure both devices are on the same IP subnet when directly connected to the devices.
Created a crossover cable
Kept existing IP scheme that is on the same subnet
Changed Gateway Information
Pinged and telnet between the two devices – Success
(From laptop (server) to thin client and vice-versa)
Tried to add device on the server – Doesn’t detect the client
--- Called back to MagicInfo
Spoke to same tech in which asked for the model of both the TV and thin-client
He decided he was going to replicate the setup at his office
Called MagicInfo back:
He too could not get the device to show up with a crossover cable and also with a straight-through cables using a switch.
He said that he did it before but using an older server/client version and that they probably took that feature out of this newer update
He said that the reason why it’s not working is that it needs to get out of the network to the Internet first before it can communicate (
) I informed him that it should not work like that and the devices should be able to communicate internally as long as they’re on the same subnet.
He wants me to check the external firewall to see if traffic is being blocked that could be preventing the two devices from communicating between each other.
Any advice? At this point, this software seems to be poorly designed or just in it's early development cycle...