[ellent]

Hello

I am new to the forum and while I have had a look through the forum I cannot see any info on the problem which we are experiencing, however I am sure this is an easy issue to fix

There are several screens in the school where I help-out, they have only been set-up and running for a few months but it has been reported by the teacher who maintains them that they keep loosing content.

I suspect this is happening when there is a power-cut, the screen re-starts, all the settings are fine (I have checked and the screens can still see the server and visa versa). When the teacher pushes the content back down to the screen it works fine.
There is a schedule set-up which turns the content on in the morning and off in the evening. The screens tend to be left on because if they are turned off the content needs to be pushed back down to the screens.

I am sure this is a fairly simple thing to resolve, but I am a bit of a loss as to what to check and why it is happening.

Any suggestions would be gratefully received

Thanks in advance for your help

[fluidium]

Hello, welcome

the most likely reason your screens lose content is because they are reverting to their previous state when poered off due to the Enhanced Write Filter. This EWF is an option that you can use in magicinfpro client software. The purpose is to return the integrated PC back to it's original state if it is changed inadvertently. You can turn it on/off from either the server management panel or by connecting via VNC to the screen, pressing the windows key and right clicking on the application icon which will be displayed. enter the password to get to the setting options. If you do not use VNC you can plug in a USB keyboard to the screen instead then follow the same procedure.

Any problems come back and let us know ;-)

[ComVideo]

Hi,
you can try to setup your server as follows MagicInfo Pro (2 steps)
1 Put in the publishing options grid lasting superior to 7 days
2 In your programming schedule, put your block repeat time for the month to see the coming months
see attached images
i hope have help you
Sébastien
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Forum France:
http://www.affichage-dynamique.forum-pro.fr/

Vous trouverez également sur ce site, des formations au logiciel et également des solutions de gestion de parcs d'écrans ainsi que d'autres versions de logiciels d'affichage dynamique.

Si vous avez besoin d'infos complémentaires je vous laisse un téléphone: 02 32 23 26 03

[fluidium]

I think I misread your original post slightly, after reading again I see it it the content missing not the settings, Sébastien has provided what is most likely to be the correct answer. 

[ellent]

Thank you for the replies.

I will have a look at the screens themselves and the the server PC (when I get back on-site), I suspect it might be a bit of both.

Thank you for your responses, I will post again when I have a bit more information