Sceen gone offline in MagicInfo Pro

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Offline austar

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Sceen gone offline in MagicInfo Pro
« on: December 13, 2013, 01:27:33 AM »
Hi All,

just having an issue right now, I have 6 screens that have been running for a few years without incident, then out of the blue yesterday, a user tried to publish to the TV's as normal, and one of them was greyed out in the tree view on the schedule page..

now nothing has changed on the network, I can ping the TV both via FQDN and IP from the server, I can ping the server from the TV again both FQDN and IP.
I have no idea how I can delete and re add the TV, or if its just supposed to re add it self.. I can not find much info around on how to get this working again.

This is only happening to one TV. I have confirmed they are all identical, none have had any updates for a long time as they are on an isolated network.
I really need some Help

Regards,
Kyle

DIGITAL SIGNAGE HELP AND SUPPORT

Sceen gone offline in MagicInfo Pro
« on: December 13, 2013, 01:27:33 AM »

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Offline Ewanl30

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Re: Sceen gone offline in MagicInfo Pro
« Reply #1 on: April 18, 2014, 03:42:40 PM »
Hi

is the screen on a static IP address possibly restarted and on another IP therefore not being picked up?