1) Check which version of the Premium Server you are using. 2) If you are using Server 2004.7 & upwards you'll need to apply for the Licenses first, 5 Premium and 25 Lite. 3) Then look in the unapproved device folder and register it. If you have more than one Client Monitor, check the network names are unique and not set to the default supplied by the Factory. Finally, check the install logs and Apache Tomcat Logs for errors as these might help.